Course Title: Develop workplace communication strategies

Part B: Course Detail

Teaching Period: VE 2022

Class Number: 2009

Class Section: VALS

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6080C

Course Title: Develop workplace communication strategies

School: 535T Social Care and Health

Campus: City Campus

Program: C5397 - Diploma of Community Services

Course Contact: Anne Fitzpatrick

Course Contact Phone: +61 3 9925 0329

Course Contact Email: anne.fitzpatrick@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to develop communication protocols specific to the workplace and is particularly pertinent for workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This course is clustered for delivery with one (1) other course:

• CHCADV002 Provide advocacy and representation services  

 These courses are delivered together and assessed separately.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCOM003 Develop workplace communication strategies
Element:	1. Develop communication strategies
Performance Criteria:	1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan
Element:	2. Establish communication protocols
Performance Criteria:	2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols
Element:	3. Promote the use of communication strategies
Performance Criteria:	3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives
Element:	4. Review communication practices
Performance Criteria:	4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to promote excellent communication protocols specific to the workplace and work effectively with a range of internal and external stakeholders.

Details of Learning Activities

This course will be a delivered with face to face demonstration of skills and knowledge supported by online resources.

Teaching Schedule

Semester 1, 2020
Week	Topic	Assessment / Learning activities
Workshop 1 and 2	Introduction  Advocacy and representation  Using formal processes to represent the interests of clients How does VALS represent clients to achieve equality? The skills you need to represent the interests of clients: Ensure story is heard and understood Role of Community Services Officer How does VALS advocate for Aboriginal and Torres Strait islander to  achieve equality Community legal education Specialist & Legal Litigation	Provide advocacy and representation services  - Assessment task 3 Knowledge questions
Workshop 3 and 4	Representing clients  Role of Community Services Officer Advocating for clients in the workplace - working with two clients Work placement  Supervisor report	Provide advocacy and representation services  - Assessment task 1 case scenario role play  Assessment task 2 working with 2 clients
Workshop 5 and 6	Managing workplace communication Overview Develop a communication strategy to communicate with clients (Assessment task 1) Researching digital material from similar organisations Identifying audience characteristics Identifying suitable text to match the audience Developing imagery in accordance with workplace/legislative protocols Develop a digital communication strategy to communicate with clients (Assessment task 2) Researching digital material from similar organisations Identifying audience characteristics Identifying suitable text to match the audience Developing imagery in accordance with workplace/legislative protocols Why this is important	Develop workplace communication strategies Assessment task 1 - communication plan (COM1 Moving premises) Assessment task 2 - digital communication (COM2 Digital strategy)
Workshop 7 and 8	Skills and knowledge for managing workplace communication Assessment task 3 - Knowledge questions communication plans protocols and processes for workplace communication skills and knowledge for effective workplace communication mentoring and coaching in the workplace Networking PEST analysis (Political, economic, social and technological factors impacting on the work of a community service organisation) SWOT analysis (an organisation's Strengths, Weaknesses, Opportunities and Threats) competitor analysis using a website to communicating online - stakeholders include clients, community services organisations and government funding bodies Legal and ethical considerations when communicating with clients Managing a communication budget - develop a budget for a project Traditional media (TV, radio, newspapers, magazines) and digital communication technologies such as blogs, wikis, podcasts, Facebook, YouTube, Twitter, etc as communication strategies? Evaluating an organisations communication strategy	Develop workplace communication strategies Assessment task 3 - Knowledge questions (COM3 Knowledge questions)

 

Learning Resources

Prescribed Texts

References

Other Resources

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Overview of Assessment

Assessment is ongoing throughout the course and will include work placement hours, practical demonstrations, group activities and reflection within the community services industry. Full assessment briefs will be provided and can be found on Canvas.

Assessment Tasks

Assessment task 1: Case scenario role play 

Assessment task 2: Working with 2 clients 

Assessment task 3: Knowledge questions

Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

See Canvas for more information including resources for course delivery and assessment 

Course Overview: Access Course Overview