Course Title: Develop and implement service programs
Part B: Course Detail
Teaching Period: VE 2021
Class Number: 2102
Class Section: VALS
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: HWSS6101C
Course Title: Develop and implement service programs
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C5397 - Diploma of Community Services
Course Contact: Fiona McLean
Course Contact Phone: +61 3 9925 3673
Course Contact Email: fiona.mclean@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This course describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs and is particularly relevant to workers coordinating or managing teams and operations in varied service delivery contexts.
This course is delivered in a cluster with the following course:
CHCCDE011 - Implement community development strategies
These units are clustered for delivery and assessed separately.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCCS007 Develop and implement service programs |
Element: |
|
Performance Criteria: |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.
Teaching Schedule
Week |
Topic |
Assessment / Learning activities |
Week 1 |
Introduction to cluster Community development practice · Strength based approach to community development · Gap based and needs based approaches to community development work · Developing community programs using a community development approach Stakeholders supporting community development work and community based programs Legal and ethical considerations for community development work
|
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Week 2 |
The interpersonal communication needed to work with individuals and groups to: · Hearing and understanding individual’s stories and making referrals when needed · Identifying community priorities and issues through a group planning process · Facilitating effective group meetings · Facilitating group meetings and obtaining feedback from participants to improve community processes · Developing participants skills for a group planning process to develop community projects
|
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Week 3 |
Reflective practice · Reflect on own practice · Reflect on group processes Community and client consultation to plan community based programs · Undertake community engagement to develop program plans · Identify and address barriers to community participation in program planning
|
CHCCDE011 Assessment task one |
Week 4 & 5 |
Implementing and monitoring community based programs · Clarify roles and responsibilities · Identify program objectives and goals Processes and procedures to implement a community-based program Develop a program plan including: · Program objectives and goals · Support from stakeholders · Reporting requirements · Budgetary requirements · Feedback and complaints procedures · Accountability · Funding frameworks – not-for-profit and government funding
|
CHCCDE001 Assessment task two and three |
Week 6 |
Manage service delivery against the program plan · Identify client and community feedback about the program · Identify and address problems Working effectively with stakeholders · Facilitating effective meetings · Maintaining networks and relationships · Legal and ethical considerations
|
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Week 7 & 8 |
Evaluate the program with clients · Use client feedback to adjust the program plan to address clients’ needs · Complete program and evaluation plan documentation
|
CHCCDE007 Assessment tasks one and two |
Week 9 & 10 |
Review and completing assessment tasks
|
CHCCDE007 Assessment task three and review of all assessment tasks |
Learning Resources
Prescribed Texts
References
Other Resources
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Overview of Assessment
This unit consists of three assessment tasks including knowledge questions, analysing community needs for a program, and implementing and evaluating a program.
Assessment Tasks
Assessment task one: Knowledge questions
Assessment task two: Analyse community needs and develop a program plan
Assessment task three: Implement and evaluate a community program
Assessment Matrix
The assessment matrix is located in Canvas at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview