Course Title: Communicate with influence
Part A: Course Overview
Program: C5407 Diploma of Leadership and Management
Course Title: Communicate with influence
Portfolio: Vocational Education
Nominal Hours: 60Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
525T Business & Enterprise
Face-to-Face or Internet
Course Contact: Steven Hansen
Course Contact Phone: +61 3 9925 5705
Course Contact Email: firstname.lastname@example.org
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Courses and Assumed Knowledge and Capabilities
National Competency Codes and Titles
National Element Code & Title:
BSBCMM511 Communicate with influence
1. Identify communication requirements
2. Negotiate to achieve agreed outcome
3. Participate in and lead meetings
4. Make presentations
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- participate in and lead at least two meetings
- prepare and make a presentation to two different groups.
In the course of the above, the candidate must:
- communicate with key stakeholders to position the business to best effect including:
- listening actively
- understanding information needs of others
- adapting communication to suit the audience
- identifying suitable platform for presentations
- presenting reliable information
- designing the presentation to meet the needs of the audience
- answering questions clearly and concisely.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- industry, media and government organisations, events and communication channels that are relevant to the organisation
- cross-cultural communication
- techniques for negotiation, mediation, conflict resolution and incident de-escalation
- structured and inclusive meeting procedures
- organisational policies and procedures relevant to:
- presenting and negotiating
- leading and participating in meetings
- making presentations
- communication tone, structure, style and impact on others
- relevant organisational policies and procedures on confidentiality of information.
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documentation and resources relevant to performance evidence
- organisation information, including organisational structure, goals, objectives and plans.
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.