Course Title: Communicate with influence
Part B: Course Detail
Teaching Period: Term2 2024
Course Code: COMM5479C
Course Title: Communicate with influence
Important Information:
See Canvas
School: 525T Business & Enterprise
Campus: Melbourne Cricket Education Academy
Program: C5407 - Diploma of Leadership and Management
Course Contact: Steven Hansen
Course Contact Phone: +61 3 9925 5705
Course Contact Email: steven.hansen@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBCMM511 Communicate with influence |
Element: |
1. Identify communication requirements |
Performance Criteria: |
1.1 Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures 1.2 Identify information that may be subject to confidentiality and manage appropriately 1.3 Identify information needs of audience and prepare a position in line with purpose of communication |
Element: |
2. Negotiate to achieve agreed outcome |
Performance Criteria: |
2.1 Identify objectives of negotiation, and needs and requirements of stakeholders 2.2 Identify and document potential issues and problems 2.3 Prepare positions and supporting arguments according to objectives 2.4 Communicate with stakeholders, and establish areas of common ground and potential compromise 2.5 Confirm and document outcomes of negotiation |
Element: |
3. Participate in and lead meetings |
Performance Criteria: |
3.1 Identify the need for meeting and schedule according to stakeholder availability 3.2 Prepare meeting materials and distribute to stakeholders 3.3 Conduct meeting and contribute to discussions 3.4 Seek consensus on meeting objectives 3.5 Summarise outcomes of meetings and distribute to stakeholders |
Element: |
4. Make presentations |
Performance Criteria: |
4.1 Identify forums to present according to organisational objectives 4.2 Determine tone, structure, style of communication and presentation according to target audience 4.3 Prepare presentation according to desired outcomes 4.4 Provide an opportunity for audience to ask questions 4.5 Follow up with stakeholders following presentation 4.6 Evaluate presentation and identify areas for improvement |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
Details of Learning Activities
A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities.
Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.
Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
Sessions: There are two face-to-face classroom sessions for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research.
Teaching Schedule
The courses in this cluster are: BSBTWK502 Manage Team Effectiveness, BSBLDR523 Lead and Manage Effective Workplace Relationships & BSBCMM511 Communicate with Influence
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
The Teaching Schedule for this course is as follows:
Week |
Topic details |
Resources/Activities |
Assessment |
|
WEEK 1
Main Topic Name
Course Introduction |
Introduction to the course including:
What is an Operation Plan?
Where does it fit in to an organisation? |
Canvas (LMS) - weekly class notes and links. |
|
|
WEEK 2
Main Topic Name
Operational Plan – Role & Structures
|
Cont… Where does it fit in to an organisation?
Operational Plans within the organisational plan.
Operational management.
Operational Plan Overview
|
Canvas (LMS) - · weekly class notes, · links and · in-class activities.
Assessment overview. |
|
|
WEEK 3
Main Topic Name
Operational Plan – Development (1)
|
Development structure & key tools
Obligations
Consultation
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · learning case study activities · learning templates
|
|
|
WEEK 4
Main Topic Name
Operational Plan – Development (2)
|
Development structure (2) Ø Organisation Charts Performance goals & measurement
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · learning case study activities |
|
|
WEEK 5
Main Topic Name
Manage Risk and Document Control
|
Risk Management defined
Contingency Plans
Document control defined
Document Control Guidelines
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · learning case study activities |
|
|
WEEK 6
Main Topic Name
Operational Plan - Resource Planning, Hiring
|
Resource Planning - Operational plan Ø Acquisition of physical resources and services
Hiring Procedures – planning for them
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · learning case study activities · Assessment activities
|
|
|
WEEK 7
Main Topic Name
Operational Plan - Acquiring Physical Resources
|
Risk Management Planning Process (detailed)
Acquisition of physical resources and services
Purpose of purchasing policy & procedures
|
Canvas (LMS) - · weekly class notes, · links |
|
|
|
MID SEMESTER BREAK
|
|
WEEK 8
Main Topic Name
Operational Plan - Acquiring Physical Resource |
Purpose of purchasing policy & procedures
Business analysis tools
Implementation planning
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment activities |
|
|
WEEK 9
Main Topic Name
Operational plan – Concepts & Tools (1)
|
Continuous Improvement Strategy
Models for monitoring
Underperformance
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment activities |
|
|
WEEK 10
Main Topic Name
Operational plan - Concepts and Tools (2)
|
Protecting Intellectual Property Ø Definition of Intellectual Property Ø Main types of Intellectual Property Ø Intellectual Property Dangers Ø Protection in employment & Ø Strategy for IP protection |
Canvas (LMS) - · weekly class notes, · links · in-class activities |
|
|
WEEK 11
Main Topic Name
Monitoring and Variation Reporting
|
Operational Plan - Financial Management
Monitoring Strategies & Tools Ø Purpose of monitoring Ø Planning for Monitoring and Evaluation Ø Develop a Monitoring and Ø Monitoring Tools Monitoring and Ø Monitoring an Operational Plan Ø KPI’s in SMART goal formats
Operational plan variation Ø Procedure for varying the plan |
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment activities |
|
|
WEEK 12
Main Topic Name
Monitoring Strategies & Tools |
Evaluation vs Monitoring Evaluation Types
Considerations When Varying Plans
Assessment Workshop – applying learnings |
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment activities |
Assessment 1 Due |
|
WEEK 13
Main Topic Name
Plan Review Workshop
|
Training Plans Ø Skills Matrix
Introduction to Maintenance of Records Ø Why / What / When?
Plan Review Workshop for
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment activities · Learning templates |
|
|
WEEK 14
Main Topic Name
Responses to under-performance
|
Coaching underperformance in an operational plan.
Feedback principles
|
Canvas (LMS) - · weekly class notes, · links · in-class activities · Assessment 2 activities · Learning templates |
|
|
WEEK 15
Main Topic Name
Course Review
|
Presenting the operational plan to stakeholders – Assessment 2 Part C Ø Principles & preparation Ø Objectives Ø Outcomes Ø Variations and/or
Course Review – Wrap Up
|
|
Assessment 2 Due |
|
WEEK 16
Main Topic Name
Interviews, feedback and re-submissions
|
Final resubmissions |
|
|
|
WEEK 17
Main Topic Name
|
Final resubmissions |
Learning Resources
Prescribed Texts
References
Other Resources
Lecture slides, templates, and other required resources are available on CANVAS
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- participate in and lead at least two meetings
- prepare and make a presentation to two different groups.
In the course of the above, the candidate must:
- communicate with key stakeholders to position the business to best effect including:
- listening actively
- understanding information needs of others
- adapting communication to suit the audience
- identifying suitable platform for presentations
- presenting reliable information
- designing the presentation to meet the needs of the audience
- answering questions clearly and concisely.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- industry, media and government organisations, events and communication channels that are relevant to the organisation
- cross-cultural communication
- techniques for negotiation, mediation, conflict resolution and incident de-escalation
- structured and inclusive meeting procedures
- organisational policies and procedures relevant to:
- presenting and negotiating
- leading and participating in meetings
- making presentations
- communication tone, structure, style and impact on others
- relevant organisational policies and procedures on confidentiality of information.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documentation and resources relevant to performance evidence
- organisation information, including organisational structure, goals, objectives and plans.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
The courses in this cluster are: BSBTWK502 Manage Team Effectiveness, BSBLDR523 Lead and Manage Effective Workplace Relationships & BSBCMM511 Communicate with Influence
You are required to successfully complete all assessment tasks to be deemed competent in this course. NOTE: Details about specific tasks and assessment criteria will be included in the Learning Management System.
There are three assessments:
Assessment Task 1: Knowledge Assessment – Due week 3
This is a short answer assessment developed to assess the knowledge in developing and facilitating team cohesion, group dynamics, gaining consensus, resolution strategies, managing effective workplace relationships and communicating with influence.
Assessment Task 2: Case Study – Due week 6
The purpose of this assessment is to assess your skills and knowledge in applying a range of team leadership and participation skills. You will be required to establish team performance plans, develop and facilitate team cohesion and facilitate teamwork.
Assessment Task 3: Role Plays – Due week 8
The purpose of this assessment is for you to be able to demonstrate your skills when working in teams. You will be given the opportunity to demonstrate how you work in the team and use effective team management, presentation and participation skills.
Assessment Matrix
The assessment matrix that maps all the assessments is available on Canvas.
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time
If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work Form to use is found in the section "How to apply."
Special Consideration
Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency)
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
· CA Competency Achieved
· NYC Not Yet Competent
· DNS Did Not Submit for assessment
Course Overview: Access Course Overview