Course Title: Facilitate continuous improvement
Part A: Course Overview
Program: C5407 Diploma of Leadership and Management
Course Title: Facilitate continuous improvement
Portfolio: Vocational Education
Nominal Hours: 60Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
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Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
Course Contact: Steven Hansen
Course Contact Phone: +61 3 9925 5705
Course Contact Email: email@example.com
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Courses and Assumed Knowledge and Capabilities
National Competency Codes and Titles
National Element Code & Title:
BSBSTR502 Facilitate continuous improvement
1. Establish systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead and manage continuous improvement systems and processes.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- lead and manage continuous improvement systems and processes for at least one organisation or work area.
In the course of the above, the candidate must:
- address organisational sustainability requirements
- incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes
- capture progress, insights and experiences using established knowledge management systems
- encourage participation in decision making processes and ideas for continuous improvement.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- systems and processes facilitating continuous improvement
- common decision-making processes
- organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems
- business systems and requirements, including:
- knowledge management
- performance management.
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documentation and resources relevant to performance evidence
- organisational policies and procedures relevant to performance evidence.
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.