Course Title: Facilitate continuous improvement
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: BUSM6665C
Course Title: Facilitate continuous improvement
Important Information:
School: 525T Business & Enterprise
Campus: Tullamarine - Essendon Edu Acd
Program: C5407 - Diploma of Leadership and Management
Course Contact: Steven Hansen
Course Contact Phone: +61 3 9925 5705
Course Contact Email: steven.hansen@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBSTR502 Facilitate continuous improvement |
Element: |
1. Establish systems and processes |
Performance Criteria: |
1.1 Identify current systems and processes that facilitate continuous improvement 1.2 Identify and define improvement needs and opportunities for the organisation 1.3 Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders 1.4 Develop strategies for continuous improvement and encourage team members to participate in decision-making processes 1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities 1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities 1.7 Establish processes that confirm team members are informed about continuous improvement outcom |
Element: |
2. Monitor and adjust performance strategies |
Performance Criteria: |
2.1 Confirm relevant systems and processes meet organisation sustainability requirements 2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems 2.3 Coach individuals and teams to implement and support continuous improvement systems and processes 2.4 Identify and evaluate ways in which planning and operations could be improved 2.5 Make recommendations and communicate strategies to relevant stakeholders |
Element: |
3. Manage opportunities for further improvement |
Performance Criteria: |
3.1 Evaluate outcomes and identify opportunities for improvement 3.2 Seek feedback from relevant stakeholders on systems and processes 3.3 Identify other areas for improvement and document feedback for future planning |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead and manage continuous improvement systems and processes.
Details of Learning Activities
A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities.
Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.
Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
Sessions: There are a 4-hour face-to-face classroom session plus a one-hour online workshop for this unit each week which includes tutorials. There are additional activities to support learning and research.
Teaching Schedule
This course is co-delivered and co-assessed within this cluster of these 3 units:
BSBSTR502 Facilitate continuous improvement
BSBSUS511 Develop workplace policy and procedures for sustainability
BSBOPS504 Manage business risk.
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
The Teaching Schedule for this course is as follows:
Week |
Topics |
Assessment |
1 |
Introductions • Overview of Continuous Improvement(CI) , definitions • Stakeholder analysis: types, needs, influence/power grid Activity: What can you do to reduce your carbon footprint? |
Introduce Task 1 requirements |
2 |
Sustainability & CI • Continuous improvement models Activity: Greenwashing |
|
3 |
Risk Sustainability: Resources CI • Continuous Improvement Opportunities • Continuous Improvement Procedure • Continuous improvement Control • Continuous Improvement Metrics Activity: Resource identification |
|
4 |
Sustainability: CSR • Sustainable Work Practices Risk Management • Risk of Unsustainable Work Practices Activity : Product lifecycle management |
|
5 |
Sustainability: Policies and procedures CI Activity: developing policies and procedures for assessment task |
Introduce Task 2 requirements |
6 |
Sustainability: Implement Sustainable Practices Activity: Implement Policies |
|
7 |
CI • Decision Making Models • Knowledge Management Systems • Continuous Improvement Culture Activity: continuous improvement techniques and systems |
|
8 |
Sustainability: compliance Risk • Business External and Internal Risks Activity: PESTLE Analysis drag & drop |
Assessment Task 1 due |
9 |
Sustainability • Communication Strategies • Measuring Workplace Efficiency • Monitor Sustainable Practices Risk Activity : AS/NZS 31000:2009 |
Introduce Task 3 requirements |
10 |
Risk Risk Management Process •Establish Context •Identify risks •Analysis •Evaluate •Treat •Monitor and review •Communicate and Consult Activity: Hierarchy of risk controls |
|
11 |
Risk • Risk Scope • Critical Success Factors CI • Implement Continuous Improvement Systems and Processes Activity : Critical success factors |
|
12 |
Risk • Risk Appetite • Risk Tolerance CI Activity: Assessment Task 2 Parts 1-3 |
|
13 |
Risk CI • Monitor and adjust performance strategies Activity : Risk register |
Assessment task 2 due |
14 |
Risk • Review and evaluation of the risk management plan Continuous Improvement strategies • Manage opportunity for further improvement • Continual Improvement Procedure • Continuous improvement Control • Continuous Improvement Metrics Activity: Monitor continuous improvement for sustainability |
|
15 |
Revision of semester and assessment workshop |
|
16 |
Final submissions |
Assessment task 3 due |
Learning Resources
Prescribed Texts
References
Other Resources
Learning resources are provided on CANVAS
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- lead and manage continuous improvement systems and processes for at least one organisation or work area.
In the course of the above, the candidate must:
- address organisational sustainability requirements
- incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes
- capture progress, insights and experiences using established knowledge management systems
- encourage participation in decision making processes and ideas for continuous improvement.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- systems and processes facilitating continuous improvement
- common decision-making processes
- organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems
- business systems and requirements, including:
- knowledge management
- quality
- sustainability
- performance management.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- workplace documentation and resources relevant to performance evidence
- organisational policies and procedures relevant to performance evidence.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
This course is co-delivered and co-assessed within this cluster of these 3 units:
BSBSTR502 Facilitate continuous improvement
BSBSUS511 Develop workplace policy and procedures for sustainability
BSBOPS504 Manage business risk.
You are required to successfully complete all assessment tasks to be deemed competent in this course.
Business Continuity Cluster: Student Assessment Task - Product/ Product-Based/Portfolio
Assessment Task 1: Sustainability policies and procedures and Continuous improvement processDue: Week 8 Summary and Purpose of Assessment
This assessment will focus on your ability to develop workplace sustainability policies and to track continuous improvement for your nominated business. The purpose is to provide evidence of your ability to plan, develop and implement an organisational policy which is complaint with all relevant legislation and governmental requirements for a business. This demonstrates such skills such critical analysis, problem-solving, data interpretation and communications Assessment Task 2: Risk management process
Due: Week 13 Summary and Purpose of Assessment This assessment will focus on your ability to conduct a risk assessment for your nominated business. The purpose is to provide evidence of their ability to follow the risk management process that identifies, analyses and evaluates risks within the organisation and treat the risks in accordance to the established context. Assessment Task 3: Sustainability, Risk management and Continuous improvement handbook.
Due: Week 16
Summary and Purpose of Assessment
For this task, you will need to work in groups of 4-5. You and your team members will work collaboratively to plan a risk, sustainability and continuous improvement program which will include identifying and analysing any associated risks involved in a business becoming more environmentally sustainable and then providing strategies to treat these risks. Whilst you work in groups you are still required to submit your own work.
Assessment Matrix
The assessment matrix that maps all the assessments is available on Canvas
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time. If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."
Special Consideration. Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
- CA Competency Achieved
- NYC Not Yet Competent
- DNS Did Not Submit for assessment
Course Overview: Access Course Overview