Course Title: Identify customer requirements (on site)
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: MKTG5945C
Course Title: Identify customer requirements (on site)
School: 350T Fashion & Textiles
Campus: Brunswick Campus
Program: C3225 - Certificate III in Textile Fabrication
Course Contact : Peter Bonnell
Course Contact Phone: +61 3 99259171
Course Contact Email:peter.bonnell@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to establish and document customer requirements on site with the customer.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
LMTTF3001A Identify customer requirements (on site) |
Element: |
1 Approach customer and initiate process |
Performance Criteria: |
1.1 Contact and rapport is established with the customer |
Element: |
2 Obtain detailed information from customer |
Performance Criteria: |
2.1 Customer requirements are identified by gathering detailed information from customer |
Element: |
3 Conduct site inspection |
Performance Criteria: |
3.1 Ladders or steps are used in accordance with OHS practices where necessary |
Learning Outcomes
By the end of the course you will be able to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections.
Details of Learning Activities
In general your training is contextualised according to the company’s production processes undertaken as a part of the trainees normal work duties.
Your tasks are selected for training and explanation of the task to be undertaken is given by the trainer and the correct procedure discussed. The task is demonstrated by the trainer and underpinning skills and knowledge are developed.
When the trainer is confident you are capable of undertaking the task safely you will then do the task. During this time your work would be monitored by the trainer and questioning and further instruction given.
You will also be given workplace based tasks and activities to complete and practice between visits. Any activities and work performed between visits are reviewed and further training is undertaken accordingly.
RMIT University learning resources are used to support your training.
Teaching Schedule
In general you will be taught by 6 means within a workplace training context as follows:
1. Introduction and overview of course. Basics of skills required and course content 2 hours
2. Use of learning resources and basic skills development 2 hours
3. Workshop 6 hours
4. Complete manuals 4 hours
5. Supervised skill development to competency 34 hours
6. Consolidation of skills and assessment 2 hours
You will practice skills and understanding as a part of your workplace duties between sessions. Activities and work performed between visits are reviewed in the following session and further training is undertaken accordingly.
Learning Resources
Prescribed Texts
Not Applicable |
References
Not Applicable |
Other Resources
Overview of Assessment
Assessment will be in the form of observation of your ability to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections and by questioning for underpinning knowledge.
Assessment Tasks
You will be assessed by observation as you demonstrate the ability to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections (you can check the performance criteria above for more details of these skills). You will be questioned for underpinning knowledge for all these operations.
Assessment Matrix
Course Overview: Access Course Overview