Part B: Course Detail

Teaching Period: Term2 2021

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

Important Information:

This course is delivered and assessed in a cluster with;

• CHCLEG001 Work legally and ethically  • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care 

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Element:

1. Communicate effectively with people

Performance Criteria:

1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect

1.2 Communicate service information in a manner that is clear and easily understood

1.3 Confirm the person’s understanding

1.4 Listen to requests, clarify meaning and respond appropriately

1.5 Exchange information clearly in a timely manner and within confidentiality procedures

Element:

2. Collaborate with colleagues

Performance Criteria:

2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions

2.2 Identify lines of communication between organisation and other services

2.3 Use industry terminology correctly in verbal, written and digital communications

2.4 Follow communication protocols that apply to interactions with different people and lines of authority

Element:

3. Address constraints to communication

Performance Criteria:

3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures

3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques

3.3 Use communication skills to avoid, defuse and resolve conflict situations

Element:

4. Report problems to supervisor

Performance Criteria:

4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor

4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people

4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities

4.4 Refer unresolved conflict situations to supervisor

Element:

5. Complete workplace correspondence and documentation

Performance Criteria:

5.1 Complete documentation according to legal requirement and organisation procedures

5.2 Read workplace documents relating to role and clarify understanding with supervisor

5.3 Complete written and electronic workplace documents to organisation standards

5.4 Follow organisation communication policies and procedures for using digital media

5.5 Use clear, accurate and objective language when documenting events

Element:

6. Contribute to continuous improvement

Performance Criteria:


6.1 Contribute to identifying and voicing improvements in work practices

6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements

6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development

6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.

Note: All learning activities in Semester 2, 2021.are expected to be on campus but may be a combination of face to face and online


Teaching Schedule

Week 1

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Identify and respond to legal requirements
  • Recognise potential or actual breaches and report according to organisation procedures
  • Reflect on own perspectives

Week 2

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Report problems to supervisor
  • Refer unresolved conflict situations to supervisor
  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling

Week 3

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care

 
  • Complete workplace correspondence and documentation
  • Follow safe work practices for infection control
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures

Week 4

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Contribute to continuous improvement
  • Appreciate diversity and inclusiveness, and their benefits
  • Identify and meet ethical responsibilities
  • Contribute to workplace improvements

Week 5

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  •  
    • Identify and take opportunities to contribute to the review and development of policies and protocols
  • Identify the scope and nature of own legal rights and responsibilities
  • Role play

          

       

Week 6

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Identify the scope and nature of own ethical responsibilities
  • Use communication skills to avoid, defuse and resolve conflict situations
  • Recognise own personal values and attitudes and consider ensuring non-judgemental practice

 

Week 7

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care         

 

                
  • Practical work in preparation for assessment
  • Use of equipment and role play practical experience
  • Practice with documentation 

                                               

                                 

 Week 8

 

 
  • CHCCOM005 Communicate and work in health or community services
  • CHCLEG001 Work legally and ethically
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • Practical Manual Handling Assessments - Falls recovery
  • Room audit assessment
  • Role Play Assessments on Communication and diversity


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.


Assessment Tasks

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Knowledge quiz - Workplace Health and Safety

Knowledge Quiz - Legal and Ethical

Knowledge quiz - Communication

Practical Observations 

Knowledge assessment - Reflection

Practical - Risk Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

 The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview