Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 2417
Class Section: XXX1
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6078C
Course Title: Communicate and work in health or community services
Important Information:
This course is co-delivered and co-assessed in a cluster with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care. This cluster is called, Introduction to the sector.
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C3402 - Certificate III in Individual Support (Ageing and Disability)
Course Contact: Clare McGlone
Course Contact Phone: +61 3 9925 7929
Course Contact Email: clare.mcglone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will acquire the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
The skills gained in this course will apply to a range of health and community service contexts where you may be required to communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
This course is delivered and assessed in a cluster with:
CHCLEG001 - Work legally and ethically
CHCDIV001 - Work with diverse people
HLTWHS002 - Follow safe work practices for direct client care
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
The program schedule includes:
- Online self-paced learning resources
- Face-to-face classroom-based learning including virtual and augmented reality
- Workplace based learning and assessment
- guest lectures / presentation
Teaching Schedule
While all course content in this schedule will be covered, the weekly order may change depending on class needs and availability of speakers and resources
Week 1
Welcome
week 2
Excursion day, Course familiarity day, Industry day
week 3
Understanding the job role• Understanding role of allied health, etc.• Introduction to NDIS framework
week 4
introduction to Greendale community and the online legislative component, Using communication to show respect and understand others
week 5
Safety – what is it and why is it important• Using lifting equipment, Managing personal stress and fatigue• Self-care
week 6
Dealing with conflict• Ethical dilemmas (linked to ethical care frameworks)• Legal breaches• Problem solving techniques• Understanding where workplaces can improve
week 7
Explanation of what behaviours of concern are and what happens in the workplace.
week 8
Supported work placement
week 9
Workplace practical assessments• Assessment: Manual handling
week 10
Class Debriefing and catch up• Student reassessments
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
This course is delivered and assessed with courses CHCLEG001 Work legally and ethically, CHCDIV001 Work with diverse people, and HLTWHS002 Follow safe work practices for direct client care.
The assessment tasks are as follows:
Task 1: WHS inspection and hazard identification- Research questions/online quiz
Task 2: Emergency incident role play and report
Task 3: Manual handling
Task 4: Knowledge quiz
Task 5: Greendale Community: Knowledge Quiz
Task 6: Ethics of care: Scenario quiz
Task 7: Working with Diverse People: Scenario quiz
Task 8: Cluster Quiz
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills to a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for a full assessment criterion. Results that apply to courses that are delivered and assessed in accordance with competency-based assessments are:
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did not submit for assessment
This task allows students to demonstrate their ability to participate in a workplace inspection, identify hazards, assess risk and make recommendations. Students are able to demonstrate their ability to complete workplace documentation accurately and in line with policies and procedures. This task requires you to participate in safety inspection, identify a hazard, assess risk and make recommendations for improvement. You will do this by:
|
|
This task allows the student to demonstrate how to respond to an emergency. This task also allows students to demonstrate their ability to:
In this task, you are required to demonstrate how you apply emergency response procedures (Greendale Community) and your ability to complete an incident report. You are required to demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task. Your assessor will ask you some questions after the task to confirm your understanding of relevant policies, procedures and requirements.
|
|
During this assessment you will apply manual handling skills and knowledge to safely move an ambulant service user (only able to walk short distances) from one location to another using a wheelchair. This is a practical demonstration task which takes place in a workplace, under supervision. This task allows you to demonstrate how to safely move a service user using a wheelchair. In this task, you are required to demonstrate your ability to safely move a service user in a wheelchair, applying appropriate manual handling techniques. This is a practical demonstration task which takes place in a workplace, under supervision. You must demonstrate the steps outlined below. If for any reason you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task. Your assessor will ask you some questions during the task to confirm your understanding of relevant policies, procedures and requirements. |
|
This knowledge quiz assessment task is one of six assessment tasks you need to complete satisfactorily to be deemed competent for this course. Your ead each of the scenarios or background information sections and then answer the questions below. Select your answers directly in the quiz. |
|
This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily, in order to receive the micro-credential badge. This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions. You read any scenario/background information sections and then answer the questions provided
|
|
This knowledge quiz assessment task is one of two assessment tasks you need to complete satisfactorily, in order to receive the micro-credential. This assessment task will also count towards your assessment for the units of competency. This assessment task allows you to demonstrate your knowledge of ethics of care. Each question group contains a mixture of question types; for example, these can include multiple choice, true/false and matching questions. Read any scenario/background information sections and then answer the questions provided. After you've read these instructions, select Select your answers directly in the quiz.
|
|
This task allows the student to demonstrate how to respond to an emergency. This task also allows students to demonstrate their ability to:
In this task, you are required to demonstrate how you apply emergency response procedures and your ability to complete an incident report. You are required to demonstrate the steps outlined below. If, for any reason, you do not think you will be able to demonstrate a step, speak to your assessor to make alternative arrangements before you start the assessment task. Your assessor will ask you some questions after the task to confirm your understanding of relevant policies, procedures and requirements. |
The following practical tasks are the other assessments required for this cluster. They may include a mixture of workplace documentation tasks, practical demonstrations and simulations of workplace tasks.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These
Course Overview: Access Course Overview