Course Title: Design and develop complex text documents

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: COSC5945C

Course Title: Design and develop complex text documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 03 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Course teacher:

Breanda Hughes

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBITU401A Design and develop complex text documents


1. Prepare to produce word processed documents

Performance Criteria:

1.1. Use safe work practices to ensure ergonomic , work organisation , energy and resource conservation requirements are addressed
1.2. Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required
1.3. Identify organisational requirements for text-based business documents to ensure consistency of style and image
1.4. Evaluate complex technical functions of the software for their usefulness in fulfilling the requirements of the task
1.5. Match document requirements with software functions to provide efficient production of documents


2. Design complex documents

Performance Criteria:

2.1. Design document structure and layout to suit purpose, audience and information requirements of the task
2.2. Design document to enhance readability and appearance, and to meet organisational and task requirements for style and layout
2.3. Use complex software functions to enable efficient manipulation of information and other material, and ensure consistency of design and layout
2.4. Use manuals, user documentation and online help to overcome problems with document design and production


3. Add complex tables and other data

Performance Criteria:

3.1. Insert a standard table into document, changing cells to meet information requirements
3.2. Format rows and columns as required
3.3. Insert images and other data , formatting as required


4. Produce documents

Performance Criteria:

4.1. Use complex operations in the development of documents, to achieve required results
4.2. Preview, adjust and print documents in accordance with organisational and task requirements
4.3. Name and store documents in accordance with organisational requirements and exit the application without information loss/damage
4.4. Prepare documents within designated time lines and organisational requirements for speed and accuracy

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced classroom based activities with online tutorials for word processing using MS Office 2010 and a dedicated learner guide to support students at various levels of computer literacy. The self-paced activities will be delivered through various technology platforms and methods to provide students with the opportunity to build a portfolio of evidence of their documents created over the course of the semester. We expect you to participate and contribute in all scheduled learning activities and actively seek regular feedback from your teacher regarding your progress.

Teaching Schedule

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities

Course Delivery:

Week Week Commencing Topics Assessment
1 9 Feb Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
Learning activities to be submitted on a weekly basis for teacher feedback and review of the student’s ability to demonstrate the use and application of complex document design functions/features in the weeks indicated below.
2 16 Feb Available software for office documents
Document formatting rules and conventions
Portfolio of Evidence documents due weekly (feedback for work submitted by the Friday of the week due can be expected within the following 5 business days)

1. Prepare to produce complex documents

3 23 Feb Tables, SmartArt in MS Word and Power Point 2010 2. Use Technology Guide
4 2 Mar Tables, desktop publishing in MS Publisher 2010 3. Document Task Sheet
5 9 Mar
(Monday Labour Day Public Holiday)
Collaborating and sharing work electronically
4. Writing Process Diagram
6 16 Mar Templates 5. Ice-cream Sundae
7 23 Mar Templates 6. Letterhead Template
8 30 Mar Complex function for report formatting 7. Report Template
Mid semester break 2 – 8 Apr classes resume Thursday 9 Apr
9 13 Apr Mail merge techniques for paper-based and electronic (email) correspondence 8. Meeting Agenda & Minutes Templates
10 20 Apr Mail merge techniques for paper-based and electronic (email) correspondence 9. Mail Merge
11 27 Apr More functions for tables – calculations and charts 10. Calculations and Charts
12 4 May Policies and procedures 11. Case Study 1: Caroline’s dilemma
13 11 May Work on assessments  
14 18 May Work on assessments  
15 25 May Finalise and upload assessment for submission All polished versions of documents created for each portfolio task must be uploaded to the Final Portfolio Drop Box on Blackboard.
16 1 Jun Feedback and review  
17 8 Jun Semester 1 assessment period  

Learning Resources

Prescribed Texts


Other Resources

  • Online tutorials for self-paced technology training available free at always make sure you access via the RMIT Library link and follow the setup instructions.
  • Document Design for Business Learner Guide available on the Blackboard for student download and print.

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with review of documents with complex design, demonstration of techniques, oral or written questioning to assess knowledge of word processing software functions.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.

Assessment Tasks

Critical Aspects of Evidence

Evidence of the following is essential:

  • production of text documents using advanced software functions
  • application of document design principles



There is only one assessment task in this course presented in an ongoing portfolio of evidence (Task 1). All portfolio document tasks set for this Assessment Task must be successfully completed as required to be deemed competent in this course and to receive grading overall at the end of the semester.

The learning activities are completed at the student’s own pace using their learner guide, weekly schedule in the Course Guide and online tutorials. The documents create over the course of the semester will form an individual portfolio of evidence, to demonstrate their ability to design and develop complex text documents in line with organisational style guidelines, and procedures or instructions.

Assessment Tasks

Task 1 – Portfolio of Evidence (submitted weekly and finished versions by Week 15)

Documents to be created and related topic:

1. Prepare to produce complex documents (OHS – office ergonomics and preparing to produce complex documents)
2. Use Technology Guide (Prepare to produce complex documents)
3. Document Task Sheet (Tables)
4. Writing Process Diagram (SmartArt)
5. Ice-cream Sundae (Drawing techniques and desktop publishing)
6. Letterhead Template (Templates)
7. Report Template (Templates)
8. Meeting Agenda & Minutes Template (Templates)
9. Mail Merge (Mail merge techniques)
10. Calculations and Charts (Using Excel formulas in a complex table for quick calculations)

11. Case Study 1: Caroline’s dilemma (Dwyer, pg. 594)
There are two tasks to complete for this final portfolio item – writing a set of guidelines with visual communication and briefing memo

All polished versions of documents created for each portfolio task must be uploaded to the Final Portfolio Drop Box on Blackboard in Week 15.

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10 unless instructed otherwise in the Assessment Record and Cover Sheet instructions.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates even when work is submitted progressively in the form of a weekly journal/learning activities.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD   Competent with High Distinction
CDI    Competent with Distinction
CC     Competent with Credit
CAG  Competency Achieved – Graded
NYC  Not Yet Competent
DNS  Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Course Overview: Access Course Overview