Course Title: Use targeted communication skills to build relationships
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: MKTG5984C
Course Title: Use targeted communication skills to build relationships
School: 365T Global Studies, Soc Sci & Plng
Campus: Bundoora Campus
Program: C4264 - Certificate IV in Alcohol and Other Drugs Work
Course Contact : Xenia Girdler
Course Contact Phone: +61 3 9925 4660
Course Contact Email:xenia.girdler@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Element: |
Communicate effectively with clients and staff |
Performance Criteria: |
1.1Identify and use appropriate communication strategies to: |
Learning Outcomes
Details of Learning Activities
In this course you will be provided with a range of opportunities to enhance and extend your skills, knowledge and attitude in the field of AOD work. Classes are run three days per week. A detailed timetable is also available on the RMIT website. Most classes run for three hours and are facilitated by recognised professionals in the community services sector and RMIT staff. A variety of learning styles are catered for and learning will take place via interactive experiential tasks combined with more didactic theory based exercises. All in-class learning will compliment the practical placement competent of this course where you are required to complete a total of two hundred (200) hours over the course of the year. There will also be two course-related field trips - Arradale psychiatric institution and Dax Collection gallery - scheduled in March. These trips are intended to provide you with important insight into the socio-political and historical context of the community services sector in Victoria.
All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".
Teaching Schedule
Day | Time Start | Time End | Course | Date |
Monday | 1.30pm | 4.30pm | Provide services to clients with complex needs | 19/3/2012, 26/3, 2/4, 16/4, 23/4, 30/4, 21/5 |
Monday | 6pm | 9pm | Work effectively in the AOD sector |
6/2/2012 - 5/3/2012 |
Tuesday | 9.30am | 12.30pm | Use targeted communication skills to build relationships |
21/5/2012 - 11/6/2012 |
Tuesday | 9.30am | 12.30pm | work effectively with culturally diverse clients and co-workers |
21/5/2012 - 11/6/2012 |
Tuesday | 1.30pm | 4.30pm | work effectively in mental health settings |
13/3, 27/3,17/4,24/4, 1/5, 22/5 - 12/6 |
Wednesday | 9.30am | 12.30pm | work effectively with people experiencing or at risk of homelessness |
18/4, 2/5, 23/5 - 13/6 |
Wednesday | 1.30pm |
4.30pm | work within legal and ethical framework |
18/4, 2/5, 23/5 - 13/6 |
Thursday | 9.30am | 4.30pm | Apply advanced first aid |
9/2, 16/2, 1/3, 8/3 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
There are a variety of tools used to assess this course, a major tool is 200 hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve:
- Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
- Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
- Participation in class discussions and activities.
- Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
- Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.
Assessment Tasks
Assessment tasks for this course will be outlined to you by the facilitator at the first timetabled class
Assessment Matrix
Course Overview: Access Course Overview