Course Title: Locate, diagnose and rectify faults

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: EEET6970C

Course Title: Locate, diagnose and rectify faults

School: 130T Vocational Engineering

Campus: City Campus

Program: C4298 - Certificate IV in Telecommunications Networks Technology

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks. Telecommunications networks include cabling, customer premises equipment (CPE), access, telephony, broadband deployment, local area networks (LAN), wide area networks (WAN) and internet protocol (IP) networks for enterprise and customer systems and installations.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTEN4081A Locate, diagnose and rectify faults


1.Plan to locate and rectify a fault

Performance Criteria:

1.1.Prepare for given work according to relevant legislation, occupational health and safety (OHS), codes, regulations and standards and identified hazards
1.2.Arrange access to the site according to required procedure
1.3.Obtain information on the nature of fault from the customer
1.4.Obtain suitable testing tools and equipment and specify personal protective equipment
1.5.Conduct fault finding using methodical and safe practices suitable for system and problem type


2.Locate and diagnose the fault

Performance Criteria:

2.1.Conduct appropriate test to identify type of fault
2.2.Isolate the fault progressively to remove likely variables from assessment
2.3.Locate the fault without undue interruptions to the customer activity in the shortest possible time
2.4.Notify the customer of the findings


3.Rectify the fault

Performance Criteria:

3.1.Determine the options to rectify the fault and present them to the customer
3.2.Advise the customer of costs of any repair not covered by service agreement
3.3.Rectify the fault if in agreement with the client
3.4.Conduct the work in a manner which is safe to the repairer and the customer
3.5.Refer any unresolved faults to other parties for resolution or escalation if required


4.Complete documentation and clean up work site

Performance Criteria:

4.1.Advise the customer of successful fault clearance and secure sign off
4.2.Complete all records
4.3.Complete reports to justify the fault diagnosis and rectification methodology if required
4.4.Remove all waste and debris from worksite and dispose them according to environmental requirements
4.5.Restore any changes made to the worksite during fault repair to the client's satisfaction

Learning Outcomes

Details of Learning Activities


Teaching Schedule


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the performance criteria set in the National Training Package. Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Feedback will be provided throughout the course.

To successfully complete this course you will be required to demonstrate competency in each assessment task detailed under Assessment Tasks section of Course Guide Part B.

Assessment Tasks


Assessment Matrix


Other Information

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to all RMIT students.
Services offered by SLC to support numeracy and literacy skills of the students are:
- Assignment writing, thesis writing and study skills advice
- Maths and science developmental support and advice
- English language development

Please refer to find more information about Study and Learning Support.

Disability Liaison Unit:

Students with disability or long-term medical condition should contact Disability Liaison Unit to seek advice and support to complete their studies.
Please refer to find more information about services offered by Disability Liaison Unit.

Late submission:

Students requiring extensions for 7 calendar days or less (from the original due date) must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. The student will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.

Students seeking an extension of more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

Assignments submitted late without approval of an extension will not be accepted or marked.

Special consideration:

Please refer;ID=riderwtscifm to find more information about special consideration.

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please refer: to find more information about plagiarism.

Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails. 

Student Directed Hours

* In this course, minimum student directed hours are 16 in addition to 34 scheduled teaching hours.
* Student directed hours involve completing activities such as reading online resources, assignment , preparation for practical test and individual student-teacher course-related consultation.


Course Overview: Access Course Overview