Course Title: Administer a practice

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: OFFC5284C

Course Title: Administer a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4320 - Certificate IV in Dental Assisting

Course Contact: Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Dental Health Program Manager Mr. Nicholas Greer
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1420
Email: nicholas.geer@rmit.edu.au


Ms. Suzie Georgievski
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1408
Email: suzanna.georgeivski@rmit.edu.au
 

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business

This unit applies to work in a range of health settings where health services are provided with direct client contact involved.  Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM405D Administer a practice

Element:

1. Establish and maintain administrative systems

Performance Criteria:

1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems

Element:

2. Conduct financial administration

Performance Criteria:

2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded

Element:

3. Follow practice management strategies

Performance Criteria:

3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements

Element:

4. Administer personnel management strategies

Performance Criteria:

4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines

Learning Outcomes


1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems

2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded

3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements

4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines


Details of Learning Activities

A combination of learning activities will support student’s learning in this unit, such as

  • Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
  • Demonstration and classroom discussion
  • Facilitator led practical clinical demonstration
  • Group discussions
  • Participation in group activities based on simulated workplace exercises
  • Online learning resources accessed via myRMIT Studies (BlackBoard)
    including online tests or quizzes
  • Practical clinical practice, peer evaluation/feedback session
  • Written classroom tasks
  • Self managed research to support completion of written work


Teaching Schedule

This unit is scheduled for the Certificate IV in Dental Assisting as per timetable issued on Induction Day and is located on BlackBoard. The classes are conducted on Level 3 or 2 of Building 154 (within the Royal Dental Hospitalof Melbourne). Notification will be provided via student email if the date or location change (subject to change at the discretion of RMIT). 
 

Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.

Administer a Practice 1:
1.Establish & maintain administrative systems:
Including Routine tasks, Policies and Procedures, Workplace Resources and Establish admin systems.
2. Conduct Financial Administration:
Including Administer financial procedures, Maintain systems and Record information.
3. Follow practice management strategies: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs

Administer a Practice 2:
1. Follow practice management strategies continues: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs).
2. Administer personnel management strategies: (including Human resource strategies, Payroll/Employee records and Diversity guidelines).

Administer a Practice 3:
Oral presentations
Students present their "Administer a Practice" oral presentations of their dental practice.
 


Learning Resources

Prescribed Texts

There are no prescribed texts.


References


Other Resources

Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources. Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).

Other resources

  • ADA Human Resources Manual for dental practices
  • ADA Privacy Manual for dental practices
  •  Australian Dental Association Vic Branch (2005) Systematic Operating Procedures A manual for infection control and operational safety for the dental practice.
    http://www.adavb.net/OrderFromUs/tabid/462/language/en-AU/Default.aspx#fmPWd2bWULhw\
  • Dental Office Management – Ellen Dietz
  • The Administrative Dental Assistant – Linda J Gaylor
  • Bridges, G. (2006) Dental Reception and Practice Management (1st Ed.) Blackwell Mucksgaard UK. (e-book available via RMIT Library website)
  • Dental Board of Australia: Dental Guidelines on Dental Records
  • Dunning, D. & Lange, B. (2008) Dental Practice Transition A Practice Guide to Management (1st Ed.) Wiley & Blackwell USA. (e-book available via RMIT Library website)
  • Business Administration for the Dental Assistant – Ann Erlich
  • Guide to Front Desk Office Administration – ICDC Publishing
  • Practice Management for the Dental Team – Betty Ladley Finkbeiner

Online References

RMIT provides all students with an extension range of online and campus based study support services ranging from:


Overview of Assessment

Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include oral presentation and written work.


Assessment Tasks

To achieve a grade of CA (Competency achieved) for the unit HLTCOM405D Administer a practice, you are required to attend classes and assessments and obtain a pass result for all the following theoretical and practical assessments that are used to measure elements, performance criteria, essential knowledge and essential skills as outlined in the health training package.

Written Assessment.
The written assignment comprises of short answers and workplace documents.

Oral Presentation
Students present an oral presentation highlighting the changes that have occurred in their workplace as a result of their study.


Assessment Matrix

To achieve a grade of CA (Competency achieved) for the unit HLTCOM405D Administer a practice,you are required to obtain a pass result for all of the following theoretical and practical assessments.

Failure to complete any of the above listed tasks/assessments will result in an NYC (Not yet competent) for the unit HLTCOM405D Administer a practice. A NYC result will be entered in the student record. This will result in non-completion of this unit of competence and re-enrolment will be required incurring fees and a return to class work and completion of any relevant assessments at the time of the re-enrolment.

(The assessments process must be finalised and a result entered by the end of the RMIT enrolment for the unit HLTCOM405D Administer a practice,).

Other Information

Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating.  It is the presentation of the work or idea of another person without appropriate referencing, as though it is your own. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the
coversheet (electronic or paper based), you are declaring that the work is not plagiarised.

Special consideration
Please note: Students may apply for Special Consideration as per the information via the RMIT website http://www.rmit.edu.au/browse;ID=b1wqvnwk8aui (unresolved)  if they believe complete assessment for this unit by the submission date has been affected by factors beyond their control. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. The application for Special Consideration is NOT granted automatically on application.

Special consideration online application - RMIT University:http://www.rmit.edu.au/students/specialconsideration/online

RMIT assessment policies - RMIT University:http://www1.rmit.edu.au/students/assessment  

Assessment Appeal Process
The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is staged and students are required to follow each stage in order to ensure their full entitlement to appeal, this is available on http://www.rmit.edu.au/browse;ID=nwjxaifdrgle (unresolved)

Course Overview: Access Course Overview