Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5932C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4352 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

9925 0329

Trevor Bayley

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2 Use work practices that create a culturally and psychologically safe environment for all persons

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds


2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2 Use specific strategies to eliminate bias and discrimination in the workplace

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others

3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible

3.4 Seek assistance from interpreters or other persons as required


4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict

4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning activities for this course will include the following

  • class discussion
  • case study analysis
  • group work

Teaching Schedule

The teaching schedule for this course are as follows:

Week 1 Cultural Diversity in Australian society

Identity and culture
Cultural diversity in Australian society
Cultural awareness and cultural diversity in the workplace

Week 2 Communication skills to demonstrate cultural respect in the workplace

Reflecting on our own cultural values
Debate: do communities need to assimilate or integrate into Australian society? How would these values impact in the workplace?
Communication skills for demonstrating cultural awareness in the workplace
Negotiation and conflict resolution

Week 3 Working in partnership with diverse clients

Demonstrating cultural respect
Two-way learning

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.

Overview of Assessment

Assessment for this course is based on responding to written questions about cultural diversity in Australia, negotiating culturally respectful relationships with clients and co-workers and the impacts of our own culture when negotiating culturally safe relationships with diverse cultural groups.

Assessment Tasks

The assessment tasks are as follows:

1. A written response to questions about: our own cultural identity, cultural diversity in Australia today, legislation that supports the right to diverse cultural identities and practices in Australian society and negotiating culturally safe relationships with clients and co-workers in youth work.
2. Participation in a group work activity to identify the skills and knowledge needed to demonstrate cultural respect as a youth worker. Students will work in groups to identify how dominant views about diverse cultures could cause offence to a client and / or co-worker and then identify the communication skills needed to provide a culturally safe youth work service.
3. Students will write up this activity and submit a written report.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

  • A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview