Course Title: Provide services for young people appropriate to their needs and circumstances
Part B: Course Detail
Teaching Period: Term2 2017
Course Code: HWSS6020C
Course Title: Provide services for young people appropriate to their needs and circumstances
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C4352 - Certificate IV in Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: +61 (3) 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 90
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this unit students will develop the skills and knowledge required to provide guidance and role models to young people and their families. This will include the skills necessary to maintain positive and supportive relationships, identifying problems and establishing goals for change based on maintaining support from family and the general community.
This unit is delivered and assessed with:
CHCYTH003 Support young people to create opportunities in the lives
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCYTH010 Provide services for young people appropriate to their needs and circumstances |
Element: |
1. Identify and address immediate needs and circumstances of young people |
Performance Criteria: |
1.1 Identify and respond to immediate needs of young people according to nature and degree of urgency 1.2 Provide young people and their families with information tailored to their capacity of understanding and designed to calm and reassure 1.3 Observe and note any signs of distress, anxiety, aggression and apathy 1.4 Look for and note signs of impairment of functioning in individuals and relationships |
Element: |
2. Explore and clarify issues facing the young person and the nature of support sought |
Performance Criteria: |
2.1 Offer the young person adequate opportunity to explore and clarify the issues facing her/him 2.2 Negotiate involvement of other parties as required by young person and worker 2.3 Listen actively and positively to young person’s issues, needs, views and feelings about their issues and accepting support 2.4 Make renewed attempts through appropriately modified approaches or responses where there are communication difficulties 2.5 Describe and analyse the nature and scope of the issues and check with the young person for completeness and accuracy 2.6 Clearly explain to the young person the role and capacity of the worker to provide assistance and support 2.7 Where appropriate, obtain relevant available information from others about the young person’s potential need for support, consistent with the young person’s right to access information and to approve or disapprove of the worker’s actions |
Element: |
3. Facilitate goal setting and action planning |
Performance Criteria: |
3.1 Encourage and support the young person to work out their own goals and priorities and to assess feasibility 3.2 Identify and explain in a supportive manner any risks arising from the young person’s choices 3.3 Offer further options to the young person without imposition or pressure where appropriate 3.4 Emphasise and negotiate clients’ responsibility for determining and achieving their goals 3.5 Encourage clients to identify and prioritise long- and short-term goals based on individual responsibility and personal choice 3.6 Support the young person to develop strategies to act on goals set 3.7 Encourage clients to identify and analyse factors that have contributed to past behaviour and obstacles to achieving individual and family goals 3.8 Identify unrealistic expectations, challenge negative attitudes and unacceptable objectives and re-negotiate plans when required |
Element: |
4. Provide targeted assistance and referral |
Performance Criteria: |
4.2 Encourage young person to use services and resources appropriate to their needs in line with legal, statutory and organisational requirements 4.3 Advise the young person about legal and statutory provisions which might affect their situation and confirm young person’s understanding of information provided 4.4 Establish systems to ensure information and referral sources within organisation are up-to-date, comprehensive, accurate, accessible and relevant to clients 4.5 Continually monitor effectiveness of service delivery and resolve problems of access, services or resources as appropriate 4.6 Ensure all documentation and reporting is in accordance with organisation procedures |
Element: |
5. Act as an advocate on request |
Performance Criteria: |
5.1 Where the young person requests the worker to act as an advocate, identify the scope and goals of the possible role and outline and negotiate these with the young person 5.2 When requested and where possible, support the young person and accompany them during first stages of access to services to enable them to gain confidence to go alone 5.3 Represent the young person’s interests clearly and accurately in a manner consistent with the identified agreement between them and the worker 5.4 Explain to the young person all representations made on their behalf in a manner and language appropriate to their information needs and circumstances and confirm their understanding 5.5 Ensure decisions and/or actions taken on behalf of the young person are consistent with their expressed or implied preferences and interests |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course’s learning activities will be supported and complimented by RMIT’s on line learning management tool Blackboard. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you may be required to undertake are:
- class exercises to review discussions/lectures
- responses to case studies
- workplace simulations and role plays of youth work practice
- workshops
- group projects
- peer learning
- guest lecture/presentation
- peer teaching and class presentations
- group discussion
- research
- independent project based work
- group activities/projects
- Work Integrated Learning practical placement
Teaching Schedule
Class |
Topic |
Content |
Elements of Competency |
Assessment Due Dates
|
1
|
Identify and address immediate needs and circumstances of young people |
Explore the role of Identifying and responding to immediate needs of young people according to nature and degree of urgency Providing young people and their families with information tailored to their capacity of understanding and designed to calm and reassure Understanding and recording any signs of distress, anxiety, aggression and apathy Look for and note signs of impairment of functioning in individuals and relationships |
CHCYTH010 1.1, 1.2, 1.3, 1.4, |
|
2
|
Explore and clarify issues facing the young person and the nature of support sought
Create a relationship of trust and respect |
Discuss and explore issues facing young people and services and support needed. Active listening and effective communication Understanding the capacity of the worker to provide assistance and support Obtaining relevant available information from others about the young person’s potential need for support, consistent with the young person’s right to access information and to approve or disapprove of the worker’s actions Apply principles of youth work practice while listening to young people’s stories and experiences Encouraging and supporting young people to identify relationships between their issues and social structures Understanding the role of culture |
CHCYTH010 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, CHCYTH003 1.1, 1.2, 1.3, 1.4, 1.5, CHCYTH003 2.1, |
|
3
|
Facilitate goal setting and action planning
Identify goals with the young person |
Goal setting with client Identify and explain any risks arising from the young person’s choices and offer further options Negotiate clients’ responsibility for determining, prioritizing and achieving their goals Goal achieving strategies and identifying obstacles Identify barriers that hinder the way young people would like changes to take place |
CHCYTH010 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, CHCYTH003 3.1, 3.2, 3.3, 3.4, |
WIL in class assessment |
4
|
Provide targeted assistance and referral |
Services available to young people and resources appropriate to their needs in line with legal, statutory and organisational requirements Ensuring young people understand legal requirements information and referral sources within organisation Monitoring effectiveness of service delivery and resolve problems of access, services or resources as appropriate Documentation and reporting |
CHCYTH010 4.1, 4.2, 4.3, 4.4, 4.5, 4.6, |
WIL in class assessment |
5
|
Develop and implement action plans |
This assessment requires you to demonstrate how you can support young people to identify the challenges and opportunities in their lives and work with them in establishing goals. Students will be required to develop 2 x action plans for clients. Use a range of youth work interventions to create future opportunities Explore additional resources needed to achieve goals Develop proposals and strategies for action plans Measure and ensure change is noticed Document intervention work as required
|
CHCYTH003 4.1, 4.2, 4.3, 4.4, 4.5, |
WIL in class assessment Assessment 1- Action plan |
6
|
Act as an advocate on request |
The role of advocacy Advocacy and being a representative
|
CHCYTH010 5.1, 5.2, 5.3, 5.4, 5.5, |
|
7
|
Work with young people to identify their needs, rights, strengths, hopes and opportunities
Assessment task 2- Role Play |
Encouraging the client to reframe their current circumstances to support their own understanding Identify and acknowledge circumstances outside the young person’s control Discuss and explore supporting the young person to communicate their issues or problems in a way appropriate to their individual needs, background and culture and taking appropriate action to address immediate issues or concerns |
CHCYTH003 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, |
Assessment Task 2- Role play |
8 |
|
Assessment Task 3- Advocacy Considering the Action Plan from Assessment task 1, students will complete Assessment task 3. |
|
Assessment Task 3- Advocacy |
9 |
|
Revise content. |
|
|
Learning Resources
Prescribed Texts
References
Other Resources
You will be provided with the resources and tools for learning in this course. These resources will also be provided in Blackboard. They include recommended texts, relevant learning materials from subject experts and websites, DVD’s, class notes, case studies.
Overview of Assessment
To demonstrate competency in this course you will need to complete all of the following assessment tasks to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).
Assessments will include:
Assessment |
Assessment Type |
Assessment one |
Develop two action plans for young people in response to case study scenarios |
Assessment two |
Role play to demonstrate communication skills needed when working with young people (Individual video)
|
Assessment three |
Written response to questions about advocacy |
Assessment four |
Work Integrated Learning (WIL) 120 hours of placement in a youth work agency, workplace assessment requirements and a written report - assessment is aligned to WIL activities
|
- assessment requirements aligned to WIL activities.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment Task 1: Action Plans
Develop two (2) Action Plans in relation to the two (2) case studies.
Use the ‘Action Plan’ template to format your work.
Assessment Task 2: Role play activity
Working in groups of 3-4 to develop a role-play. This will be recorded and the recording will be submitted for assessment
Students will demonstrate the issues within the two (2) case studies from Assessment task 1.
Assessment Task 3: Advocacy
Students will consider their Action Plan from Assessment one and support the goals of the client with support and advocacy in regard to service access relating to these identified goals.
Students will work with 2 x case studies, the two clients whose case studies you have considered in the previous two assessment tasks for this cluster. Both clients have expressed an interest in pursuing education. This task requires students to outline the process they will take, as youth worker, in advocating for these young clients to pursue their educational goals.
Assessment Task 4: Work Integrated Learning
Students will complete 120 hours of Work Integrated Learning (WIL) work placement in a youth work agency, WIL role plays, WIL written report and WIL supervisor third party report -assessment requirements aligned to workplace assessment requirements
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.
Other Information
Work Integrated Learning
This is a Work Integrated Learning course in which you will complete a 240 hour placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.
Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.
Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.
Immunisation
You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
- a) You believe an error has occurred in the calculation of the grade; or,
- b) You believe the assessment did not comply with criteria published in the Course Guide; or,
- c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student's work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
Course Overview: Access Course Overview