Course Title: Use communication to build relationships

Part A: Course Overview

Program: C4364 Certificate IV in Alcohol and Other Drugs

Course Title: Use communication to build relationships

Portfolio: Vocational Education

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  



Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7971C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term1 2017,
Term1 2019

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email: chris.walter@rmit.edu.au



Course Description

In this unit you will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing

This course is part of the cluster "AOD Foundation skills" and is delivered and assessed with;

CHCDIV001: Work with diverse people


 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM002 Use communication to build relationships

Elements:

1. Communicate with clients and co-workers

 

2. Address communication needs

 

3. Facilitate meetings

 


Learning Outcomes

On successful completion of this course you will develop the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment


 

Assessment task 1: Portfolio

Assessment task 2: Case studies and analysis

Assessment task 3:Knowledge questions

Assessment Task 4: Role play - meeting presentation