Course Title: Use communication to build relationships
Part A: Course Overview
Program: C4364 Certificate IV in Alcohol and Other Drugs
Course Title: Use communication to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7971C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
Term1 2017, Term1 2019 |
Course Contact: Chris Walters
Course Contact Phone: +61 3 9925 8268
Course Contact Email: chris.walter@rmit.edu.au
Course Description
In this unit you will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing
This course is part of the cluster "AOD Foundation skills" and is delivered and assessed with;
CHCDIV001: Work with diverse people
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
Elements: |
1. Communicate with clients and co-workers
2. Address communication needs
3. Facilitate meetings
|
Learning Outcomes
On successful completion of this course you will develop the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment task 1: Portfolio
Assessment task 2: Case studies and analysis
Assessment task 3:Knowledge questions
Assessment Task 4: Role play - meeting presentation