Course Title: Evaluate and develop small business operations
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: BUSM8869C
Course Title: Evaluate and develop small business operations
School: 375T Vocational Design and Social Context
Campus: City Campus
Program: C4402 - Certificate IV in Interior Decoration
Course Contact: Jenny Crowley
Course Contact Phone: +61 3 9925 4759
Course Contact Email: svdsc.design.tech@rmit.edu
Name and Contact Details of All Other Relevant Staff
Karen Tan
karen.tan@rmit.edu.au
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to evaluate and develop small business operations.
It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBSMB420 Evaluate and develop small business operations |
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Element: |
1. Review and evaluate operational strategies and procedures |
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Performance Criteria: |
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Element: |
2. Implement operational strategies and procedures |
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Performance Criteria: |
2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible 2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints 2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards 2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible 2.6 Apply quality procedures to address product or service and customer requirements |
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Element: |
3. Evaluate business performance |
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Performance Criteria: |
3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives 3.2 Review and document systems and structures, with a view to more effectively supporting business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system 3.4 Update operational policies and procedures to incorporate corrective action
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Element: |
4. Review business operations |
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Performance Criteria: |
4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives 4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives 4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise |
Learning Outcomes
Refer to elements of this unit for learning outcomes.
Details of Learning Activities
Learning activities will take place in a studio, workshop or classroom using industry standard tools and resources. You will complete exercises and industry style projects. You will also be required to undertake independent study.The delivery mode will be face to face.
In class the activities will include:
Design activities or projects
Class presentations
Group discussions
Online research
Independent project based work
Site observations
Studio Practice
Out of class activities may include:
Online research
Independent project based work
Teacher directed activities / projects
Online activities
Teaching Schedule
Week |
Session activity |
Due |
1 |
Introduction to business unit course: Orientation & library visit (0.5 hour) – if required |
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2 |
In-depth about developing a business plan (Part 1: Big Picture) |
Due week 4. |
3 |
In-depth about business plan (Part 2): Planning & Implementation Stage |
Due Week 4 |
4 |
In-depth about business plan (Part 3): Business performance review (monthly, quarterly and yearly review) Evaluate business performance |
BUSM8869C Assessment Task 1 Due today (in-class & online) |
5 |
In-depth about business plan (Part 4): Business operations review and R&D Review business operations |
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6 |
Industry workshop/ talk – running a small interior design/ interior decoration business. |
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7 |
Industry workshop/ talk – running a small interior design/ interior decoration business or a representative from an accounting firm to discuss business & finance matters. |
Formative review of BUSM8869CAssessment Task 2. |
8 |
Submission of Assessment Task 2 by students |
BUSM8869C |
9 |
Introduction to (Part B) of this business unit course: Introduction to Design Process: |
Due Week 16 |
10 |
Design Process (Part 2): Develop own voice Week 1: Studio time. Work on GRAP9456C Assessment Task 2 in your Design Team. |
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11 |
Design Process (Part 3): Evaluate own work Week 2: Studio time |
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12 |
Professional Development: Acquire and develop technical skills Class activity (30min): |
Due Week 16 |
13 |
Development: Research work opportunities Week 4: Studio time. |
Due Week 16 |
14 |
Assessment GRAP9456C Task 1 taken and due in-class. |
GRAP9456CAssessment Task 1 |
15 |
Industry speaker workshop/ talk (DIA, etc.) |
GRAP9456C |
16 |
Submission of GRAP9456C Assessment Task 2. |
GRAP9456C |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
The assessment is project and group based.
Assessment Tasks
All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.
This course is delivered in accordance with competency-based assessment;
CA: Competency achieved
NYC: Not Yet Competent
DNS: Did Not Submit for Assessment
SEC: Stopped engagement in course
WDR: Withdrawn from course
All work for Assessable Tasks is required to be submitted on the due date and time as outlined in the Assessment Briefs. Exception to this is where an approved ELS plan, an application for Special Consideration or an approved Extension of Time is in place, submitted before the task’s due date with appropriate documentation.
Please visit the following link on the RMIT website for all information regarding adjustments to assessable work;
Adjustments to assessment;
Special consideration;
If your work is incomplete, you are strongly encouraged to submit your work on the due date, in order to meet the submission requirements. Should it be below competency you may be asked to resubmit within 5 working days.
Assessment Matrix
An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above)
Other Information
Other Information
Attendance
The major learning experience involves studio-based exercises, demonstration and production. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to be successful in this course.
Library support
The University Library has extensive resources for Interior Design and Decoration students. The Library has produced a subject guide that includes quality online and print resources for your studies
(http://rmit.libguides.com/interiordecoration)
The Library provides guides on academic referencing and subject specialist help via your Liaison Librarian (http://www.rmit.edu.au/library/referencing)
Student feedback at RMIT:
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
The following link is an outline and ways that you will receive your feedback at RMIT;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/feedback-mechanisms
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.
Please see following access to the Student progress policy webpage;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-progress
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.
Please see following access to the Cover sheet for submission of works;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/how-to-submit-work
Here is a guide to submitting assessments on Canvas;
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level.
If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension of time for your assessable work.
Please see following access for the details on applying for extension of time to assessments;
Special consideration;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Application for extension of time;
https://www.rmit.edu.au/students/student-essentials/assessment-andexams/assessment/adjustments-to-assessment
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity.
Please see following access for more information on Academic Integrity at RMIT;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Course Overview: Access Course Overview