Course Title: Evaluate and develop small business operations

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: BUSM8869C

Course Title: Evaluate and develop small business operations

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C4402 - Certificate IV in Interior Decoration

Course Contact: Jenny Crowley

Course Contact Phone: +61 3 9925 4759

Course Contact Email: svdsc.design.tech@rmit.edu


Name and Contact Details of All Other Relevant Staff

Karen Tan

karen.tan@rmit.edu.au

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to evaluate and develop small business operations.

It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB420 Evaluate and develop small business operations

Element:

1. Review and evaluate operational strategies and procedures

Performance Criteria:


1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors

1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop operational KPIs that align with the business plan

1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance

Element:

2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible

2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints

2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible

2.6 Apply quality procedures to address product or service and customer requirements

Element:

3. Evaluate business performance

Performance Criteria:

3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives

3.2 Review and document systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Update operational policies and procedures to incorporate corrective action

 

Element:

4. Review business operations

Performance Criteria:

4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives

4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise


Learning Outcomes


Refer to elements of this unit for learning outcomes.


Details of Learning Activities

Learning activities will take place in a studio, workshop or classroom using industry standard tools and resources. You will complete exercises and industry style projects. You will also be required to undertake independent study.The delivery mode will be face to face. 

In class the activities will include:

Design activities or projects

Class presentations

Group discussions

Online research

Independent project based work

Site observations

Studio Practice

 

Out of class activities may include:

Online research

Independent project based work

Teacher directed activities / projects

Online activities


Teaching Schedule

Week

Session activity

Due

1

Introduction to business unit course:
Part A: Evaluate and develop small business operations
Part B: Develop and extend design skill and practice.

Brief and discuss Task 1 (written task) & Task 2 (project & report)

Introduction to setting up a small business
Setting up a small business (including business structure in Australia).

Orientation & library visit (0.5 hour) – if required


Due week 4


Due week 8

2

In-depth about developing a business plan (Part 1: Big Picture)

Due week 4.


Due week 8.

3

In-depth about business plan (Part 2): Planning & Implementation Stage
Implement operational strategies and procedures

Due Week 4

4

In-depth about business plan (Part 3): Business performance review (monthly, quarterly and yearly review)

Evaluate business performance

BUSM8869C Assessment Task 1 Due today (in-class & online)

5

In-depth about business plan (Part 4): Business operations review and R&D

Review business operations

 

6

Industry workshop/ talk – running a small interior design/ interior decoration business.

 

7

Industry workshop/ talk – running a small interior design/ interior decoration business or a representative from an accounting firm to discuss business & finance matters.

Formative review of BUSM8869CAssessment Task 2.

8

Submission of Assessment Task 2 by students
Submit detailed business plan – printed copy in-class and digital copy on-line (Canvas & RMIT I: Drive).

BUSM8869C
Assessment Task 2 Due today.
Submit printed copy in-class and digital copy on-line (Canvas & RMIT I: Drive)

9

Introduction to (Part B) of this business unit course:
Develop and extend design skills and practice.

Introduction to Assessment GRAP9456C:
- Assessment Task 1 (written)
- Assessment Task 2 (portfolio).
Explain what’s required in the process journal. Also explain that it’s an Individual project but must work in-consultation with your Design Team.

Introduction to Design Process:
Develop conceptual skills and ideas


Due Week 14

Due Week 16

10

Design Process (Part 2): Develop own voice

Week 1: Studio time. Work on GRAP9456C Assessment Task 2 in your Design Team.


Due Week 16

11

Design Process (Part 3): Evaluate own work

Week 2: Studio time
Work on GRAP9456C Assessment Task 2 in your Design Team.


Due Week 16

12

Professional Development: Acquire and develop technical skills

Class activity (30min):
Research trends (current & emerging design trends), emerging technologies, what & where to obtain professional development.

Week 3: Studio time. Work on GRAP9456C Assessment Task 2 in your Design Team.

Due Week 16

13

Development: Research work opportunities

Week 4: Studio time.
Work on GRAP9456C Assessment Task 2 in your Design Team.

Due Week 16

14

Assessment GRAP9456C Task 1 taken and due in-class.

Week 5: Studio time.
Work on GRAP9456C Assessment Task 2 in your Design Team.

GRAP9456CAssessment Task 1
Due (in-class).

GRAP9456C
Assessment Task 2
Formative review (check progress of the Portfolio and individual Process Journal).

15

Industry speaker workshop/ talk (DIA, etc.)

Week 6: Studio time with formative assessment.

GRAP9456C
Formative review (check progress of the Portfolio and individual Process Journal).

16

Submission of GRAP9456C Assessment Task 2.

Student to submit printed copy of portfolio & individual Process Journal in-class and digital copy on-line (Canvas & RMIT I: Drive).

GRAP9456C
Assessment Task 2 due today.


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

The assessment is project and group based.


Assessment Tasks

 

All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.

 

This course is delivered in accordance with competency-based assessment;

 

CA: Competency achieved
NYC: Not Yet Competent
DNS: Did Not Submit for Assessment

SEC: Stopped engagement in course

WDR: Withdrawn from course

 

All work for Assessable Tasks is required to be submitted on the due date and time as outlined in the Assessment Briefs. Exception to this is where an approved ELS plan, an application for Special Consideration or an approved Extension of Time is in place, submitted before the task’s due date with appropriate documentation.

 

Please visit the following link on the RMIT website for all information regarding adjustments to assessable work;

 

Adjustments to assessment;

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

 

Special consideration;

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

 

If your work is incomplete, you are strongly encouraged to submit your work on the due date, in order to meet the submission requirements. Should it be below competency you may be asked to resubmit within 5 working days.


Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above)

Other Information

Other Information

 

Attendance
The major learning experience involves studio-based exercises, demonstration and production. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to be successful in this course.

Library support

The University Library has extensive resources for Interior Design and Decoration students. The Library has produced a subject guide that includes quality online and print resources for your studies
(http://rmit.libguides.com/interiordecoration)

The Library provides guides on academic referencing and subject specialist help via your Liaison Librarian (http://www.rmit.edu.au/library/referencing)

 

Student feedback at RMIT:

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.

The following link is an outline and ways that you will receive your feedback at RMIT;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/feedback-mechanisms

 

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.


Please see following access to the Student progress policy webpage;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-progress

 

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.


Please see following access to the Cover sheet for submission of works;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/how-to-submit-work

 

Here is a guide to submitting assessments on Canvas;

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/submitting-assessments-in-canvas

 

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level.
If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension of time for your assessable work.


Please see following access for the details on applying for extension of time to assessments;

Special consideration;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

 

Application for extension of time;
https://www.rmit.edu.au/students/student-essentials/assessment-andexams/assessment/adjustments-to-assessment

 

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity.
Please see following access for more information on Academic Integrity at RMIT;
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity

Course Overview: Access Course Overview