Course Title: Evaluate and develop small business operations

Part B: Course Detail

Teaching Period: Term2 2022

Course Code: BUSM8869C

Course Title: Evaluate and develop small business operations

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:

Please read the Student website for additional requirements of in-person attendance: 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 

School: 515T Creative Industries

Campus: City Campus

Program: C4402 - Certificate IV in Interior Decoration

Course Contact: Jenny Crowley

Course Contact Phone: +61 3 9925 4819

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dellwyn Apted

Lena Bruno

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to evaluate and develop small business operations.

It applies to individuals who operate a small business which stands alone, or that is part of a department within a larger organisation. Individuals in this role use problem-solving skills and take responsibility for developing approaches to evaluating and developing business operations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBSMB420 Evaluate and develop small business operations


1. Review and evaluate operational strategies and procedures

Performance Criteria:

1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives

1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors

1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria

1.4 Develop operational KPIs that align with the business plan

1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance


2. Implement operational strategies and procedures

Performance Criteria:

2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting key performance indicators or targets

2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety in accordance with the business plan, incorporating new digital technologies where possible

2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints

2.4 Provide goods or services in accordance with established legal, ethical cultural and technical standards

2.5 Provide goods or services in accordance with time, cost and quality specifications, and customer requirements, incorporating new digital technologies where possible

2.6 Apply quality procedures to address product or service and customer requirements


3. Evaluate business performance

Performance Criteria:

3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, in accordance with business goals and objectives

3.2 Review and document systems and structures, with a view to more effectively supporting business performance

3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of the business quality system

3.4 Update operational policies and procedures to incorporate corrective action


4. Review business operations

Performance Criteria:

4.1 Review and adjust business operations to increase business success, in accordance with business goals and objectives

4.2 Research new and emerging digital technologies periodically, implementing as relevant, in accordance with business goals and objectives

4.3 Undertake ongoing research into new business opportunities and adjust business goals and objectives as new business opportunities arise

Learning Outcomes

Refer to elements of this unit for learning outcomes.

Details of Learning Activities

Learning activities will take place this semester with a blended classroom model using industry standard tools and resources. Some classes maybe scheduled to be on campus, and some may be in a remote (virtual) learning mode online.

Refer to your Course schedule and Canvas shells for specific information on how each of your courses is delivered this semester.

You will also be required to undertake independent study.

Reference mode of delivery for this course is a blended approach / studio-based delivery.


On campus class activities will include:

• Tutorials and project-based work

• Group discussion

• Teacher directed activities/projects

• Class presentations 

• Independent project-based work

• Site visits (observations)

• Studio Practice


Virtual In-class activities will include:

• Tutorials and project-based work

• Group discussion

• Teacher directed activities/projects

• Class presentations 

• Online research

• Independent project-based work

• Site visits (observations)

• Studio Practice


Out-of-class activities will include:

• Online investigation

• Independent project-based work


Teaching Schedule



Session activity

Assessment Due Date


Introduction to business unit course:
Part A: Evaluate and develop small business operations.
Part B: Develop and extend design skill and practice.

Brief and discuss BUSM8869C AT1 & BUSM8869C AT2.



In-depth about developing a business plan.
(Part 1: Big Picture)



In-depth about business plan (Part 2a):
Planning & Implementation Stage.
Implement operational strategies and procedures.



In-depth about business plan (Part 2b):
Planning & Implementation Stage.
Implement operational strategies and procedures.

BUSM8869C AT1 due


In-depth about business plan (Part 3): Business performance review.
Evaluate business performance.



In-depth about business plan (Part 4): Business operations review and R&D.
Review business operations.



Review and finalise your business plan




Introduction to (Part B) of this business unit course:
Develop and extend design skills and practice.

Introduction to assessment tasks  - GRAP9456C AT1 & GRAP9456C AT2

BUSM8869C AT2 due


Introduction to (Part B) of this business unit course:
Develop and extend design skills and practice.




Design Process (Part 2): Develop own voice.



Design Process (Part 3): Evaluate own work.



Professional Development: Acquire and develop technical skills.



Development: Research work opportunities.



Assessment GRAP9456C AT1 (in-class).

GRAP9456C AT1 due


Final submission of GRAP9456C AT2 by students.

GRAP9456C AT2 due


Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources for Interior Design and Decoration students.

The Library has produced a subject guide that includes quality online and print resources for your studies

The Library provides guides on academic referencing and subject specialist help via your Liaison Librarian

Study and Learning support

Would you like to get better at studying, writing, or researching for your assignments?

The Library has everything you need to develop your academic skills, improve your marks and save time.

Overview of Assessment

The assessment is project and group based.

Assessment Tasks

AT1 BUSM8869C Week 4

AT2 BUSM8869C Week 8 

Note: full briefs, assessment details and rubrics for each task are available in Canvas

All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.


Assessment / Late Submission

All assessment information for this course can be found on the course’s Canvas shell, in conjunction with assessment information communicated in class by the teacher.

This course is delivered in accordance with competency-based assessment.


CA: Competency achieved
NYC: Not Yet Competent
DNS: Did Not Submit for Assessment

SEC: Stopped engagement in course

WDR: Withdrawn from course


All work for Assessable Tasks is required to be submitted on the due date and time as outlined in the Assessment Briefs. Exception to this is where an approved ELS plan, an application for Special Consideration or an approved Extension of Time is in place, submitted before the task’s due date with appropriate documentation. 


Special consideration Policy (Late Submission)

All assessment tasks are required to be completed to a satisfactory level.
If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension of time for your assessable work.

Please see following access for the details on applying for extension of time to assessments;

Special consideration;


Application for extension of time;


Equitable assessment arrangements (EAA);


If your work is incomplete, you are strongly encouraged to submit your work on the due date, in order to meet the submission requirements. Should it be below competency you may be asked to resubmit within 5 working days.

Assessment Matrix

An assessment matrix demonstrating alignment of assessment tasks with the relevant Unit of Competency is available from the course contact person (stated above)

Other Information


The major learning experience involves studio-based exercises, demonstration and production.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to be successful in this course.


Use Canvas to access your course content and announcements, submit assignments, and receive your grades and feedback;

Student feedback at RMIT:

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.

The following link is an outline and ways that you will receive your feedback at RMIT;

Student Progress Monitoring

Academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential.

Please see following access to the Student progress policy webpage;

Submitting Assessments onto Canvas

Here is a guide to submitting assessments on Canvas;

Academic Integrity and Plagiarism

RMIT University has a strict policy on plagiarism and academic integrity.

Please see following access for more information on Academic Integrity at RMIT;

Credit Transfer and Recognition of Prior Learning


Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification). Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.   


Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course:    


IT orientation

It's time to get ready;

Course Overview: Access Course Overview