Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others
Part B: Course Detail
Teaching Period: Term2 2011
Course Code: LANG5500
Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C5116 - Diploma of Interpreting (lote/english)
Course Contact : Atsuko Taniguchi
Course Contact Phone: +61 3 9925 3973
Course Contact Email:atsuko.taniguchi@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Kenneth Shimizu kenneth.shimizu@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Successful completion of bilingual intake test
Course Description
This course aims to develop skills and knowledge required to appropriately communicate, both verbally and in writing, with persons of different cultures/societies. It includes skills in identifying situations of conflict and incidents of prejudice and discrimination, and identifying ways appropriate to the role of the interpreter to contribute to the resolution of such conflict or incidents.
The course focuses particularly on the oral skills necessary (listening comprehension and speaking in the context of a range of interpreting situations) to achieve effective oral communication, since interpreting is primarily an aural/oral activity.
The course also includes an introduction to researching areas where knowledge is incomplete.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
64137 Communicate Effectively with Professionals, Clients, Collegues and Others |
Learning Outcomes
1 Employ effective and appropriate interpersonal/communication skills
2 Employ effective and appropriate intercultural/ behavioral communication skills
3 Employ effective written communication in English and the other language
4 Employ effective oral communication skills in English and the other language
5 Solve problems arising from cultural/societal differences
Details of Learning Activities
Students will be introduced to and will practise the basic elements of language that contribute to effective listening comprehension and reproduction/speaking in the professional discourses where NAATI PPI practice takes place.
Students will practise their listening comprehension and reproduction/speaking skills in their own language specific group, using a range of appropriate written and audio-visual materials and equipment, including language laboratories.
Classes will be mostly practical sessions, with each weekly topic briefly introduced by the teachers and followed by intensive class practice.
Intensive practice will be accompanied by detailed individual feedback on each student’s performance, to maximize each student’s capacity to consolidate and extend their listening comprehension and reproduction/speaking skills.
Assessment tasks are practical and are completely in line with class practice.
The assessment for this competency consists of two practical listening comprehension and reproduction/speaking exercises.
Teaching Schedule
Communicate Effectively with Professionals Colleagues, Clients and Others
Weekly Plan for Haka Chin and Pushto groups
Week beginning and topics covered |
Theoretical underpinnings for the practice |
Practical |
Assessment and class tasks |
Week 1 |
Course overview |
Introduction to |
|
Week 2 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
* Assessment Task 1 |
|
Week 3 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
* |
|
Week 4 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
* |
|
Week 5 |
Listening skills |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
*
|
Week 6 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
*
|
|
Week 7 |
Pronunciation skills |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
*
|
Week 8
|
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
|
|
Mid Term Break for 29 August ~ 2 September : teaching will resume in the week of 5 Sep | |||
Week 9
|
Learn to Learn: |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
* |
Week 10 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
*
|
|
Week 11 Immigration |
Register Predicting content in the context of the situation to inform lexical choice Professional speak How do professionals talk to their clients? How do clients talk to professionals? The stages of the professional consultation: • greetings • introductions • issue • resolving issue • residual issues • referral • follow up • closing off Language forms appropriate for each stage |
Listening comprehension, spoken grammar, speaking practice, and vocabulary | * |
Week 12 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
* |
|
Week 13
|
Interpreting Skills: -identifying major differences in LOTE and English E.g. numbers, forms of address, etc. - Telephone skills, - asking for clarifications and repetitions - expressions for handling clients |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
*
|
Week 14 |
|
Assessment Task 2 Presentation |
|
Week 15 |
|
Assessment review |
Assessment review |
Week 17 or Week 18 |
NAATI Accreditation Interpreting exam week |
NAATI Accreditation Interpreting exam week |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Two Assessment Tasks.
Assessment Tasks
Task 1
- Weekly Quizzes on grammar, vocabulary and numbers, plus homework for listening.
- Collected and assessed weekly, or as instructed
- Weighting - 60%
Task 2
- One oral Presentation
- Due week 14 or as instructed
- Weighting - 40%
Assessment Matrix
Other Information
Note: All email communication will be sent to your RMIT email address.
Homework
The students will be required to undertake research and preparation outside of regular class times in the language used in the professional domains where NAATI PPI takes place. Homework exercises are provided to the students to facilitate their learning in a self-paced manner and form part of the overall achievement of the elements of this competency. Students are reminded that they are expected to conduct an equal amount of time outside of class, in research and in furthering their understanding of the concepts and skills being taught. They are also expected to practise the practical aspects of their listening comprehension and reproduction/speaking skills, in order to maximize their possibilities of reaching the bilingual proficiency necessary to achieve a Competency Achieved (CA) result in this course and a NAATI PPI accreditation in the final accreditation examination.
Grading
A grade and a mark will be awarded for all competency assessment tasks: NN ( Fail: 0-49%), PA ( Pass:50-59%), CR ( Credit: 60-69%), DI ( Distinction: 70-79%) or HD ( High Distinction: 80-100%)
Competent (CA)
Successfully complete all tasks and achieve an overall mark of 50% or above.
Course Overview: Access Course Overview