Course Title: Determine maintenance strategy
Part B: Course Detail
Teaching Period: Term1 2009
Course Code: COSC5325C
Course Title: Determine maintenance strategy
School: 650T TAFE Business
Campus: City Campus
Program: C5194 - Diploma of Information Technology (General)
Course Contact : Radhu Punchanathan
Course Contact Phone: +61 3 9925 1409
Course Contact Email:radhu@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
David Bell
Contact # 9925 8315
david.bell@rmit.edu.au
Adam Meehan
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch
Course Description
This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
ICAS5104A Determine maintenance strategy |
Element: |
Define client and supplier processes and standards |
Performance Criteria: |
1.1Negotiate and create reporting procedures for service requests with client and suppliers |
Element: |
Develop service level agreements |
Performance Criteria: |
2.1 Determine the views and requirements of the client in order to identify maintenance requirements |
Element: |
Formulate maintenance strategy |
Performance Criteria: |
3.1Examine maintenance options against cost constraints, risks to business continuity and service level agreements |
Element: |
Identify and analyse IT system components to be maintained |
Performance Criteria: |
4.1 Review systems architecture and configuration documentation for currency |
Element: |
Identify and analyse maintenance needs |
Performance Criteria: |
5.1 Identify risks to business continuity due to system malfunction including quantification of possible loss |
Learning Outcomes
Details of Learning Activities
Theory sessions, Online study material, Hands-on Practicals, Group Discussions
Teaching Schedule
Week No Starting (Monday) | Topics and learning Activities | Assessments/ Elements |
|
Week 1-9 Feb |
Identify and prioritise business requirements Course Introduction Skills gap analysis Personal Computer Hardware |
Interview (client) teacher) for details Orientation to Cisco online resources and registration |
COSC5318 E1 |
Week 2-16 Feb |
Investigate vendors and products Personal Computer Hardware, Operating Systems |
Research various vendors and products using web resources Reading Cisco online contents and perform interactive tasks Determine HW specifications, Observing software and applications |
Assignment Hand out COSC5318E 2 |
Week 3-23 Feb |
Compare vendor and products for quality and support Connecting to the Network |
Prepare a report on 3 vendors and their products Reading Cisco online contents and perform interactive tasks Building Peer to peer networks |
Work on assignment Part A COSC5318 E3 |
Week 4-2 Mar |
Document findings and make recommendation Connecting to the Internet through ISP |
Prepare accost-benefit analysis of products Reading Cisco online contents and perform interactive tasks Cables and connectors working with twisted pair cables |
Work on Assignment Part A COSC5318 E4 |
Week 5-9 Mar |
Addressing the network IPv4 | Develop a recommendation report on your recommended products Reading Cisco online contents and perform interactive tasks IP address scheme development tasks |
COSC5318 E4 |
Week 6-16 Mar |
Addressing the network IPv4 | Finalise assignment Part A IP address scheme development tasks |
Assignment Part A due |
Week 7-23 Mar |
Obtain client’s approval to your recommended products (Part A) Prepare a list of products for acquisition Addressing the network IPv4 |
Start working on Assignment Part B Research on component acquisition methods IP address scheme development tasks |
COSC5354 E1 |
Week 8-30 Mar |
Develop a list of required components with specifications and suppliers Network services |
Research and develop a list of components and specification for assignment Part B Reading Cisco online contents and perform interactive tasks Working with Network services |
Feedback on Assignment Part A COSC5354 E1 |
Week 9-6 Apr |
Identify client’s preferred acquisition policies Evaluate acquisition methods and alternative for HW and SW Wireless Technologies |
Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method Working with wireless devices |
COSC5354 E2 |
MID SEMESTER (EASTER) BREAK – 9th – 14th April | |||
Week 9-13 Apr |
Identify client’s preferred acquisition policies Evaluate acquisition methods and alternative for HW and SW Wireless Technologies |
Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method Reading Cisco online contents and perform interactive tasks Working with wireless devices |
COSC5354 E2 |
Week10-20 Apr |
Identify risks to business continuity Basic security |
Assignment Part C hand out Develop Business Continuity plan as assignment Part C Employing basic security techniques |
Assignment Part B due COSC5325E1 |
Wee11-27 Apr |
Review system topology and configuration Troubleshooting your network |
Discuss and identify various software for documenting configuration Reading Cisco online contents Apply troubleshooting techniques |
COSC5325 E2 |
Week 12 -4 May |
Identify critical components using Cisco switches Determine clients maintenance requirements Basic Switching |
Research on Cisco switches and Routers critical components and maintenance requirements Reading Cisco online contents Set up basic switched network |
COSC5325 E2 |
Week 13-11 May |
Service Level Agreement Switch Configuration |
Develop service level agreement as a part of your assignment Reading Cisco online contents Switch protocol configuration |
COSC5325 E2 |
Week 14-18 May |
Putting it all together | Finalize assignment Part C | Assignment Part C due |
Week 15-25 May |
Practical assessment | ||
Week 16 -1 Jun |
Review of important topics for the final theory exam Practical Assessment Resit (Special Consideration Cases) |
||
Week 17-9 Jun |
(Final Exams for Cisco Academy CCNA certificate only) (Location and date to be advised) |
||
Week 18-15 Jun |
Course feedback |
Learning Resources
Prescribed Texts
References
Other Resources
No
Overview of Assessment
Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.
Assessment Tasks
This competency will be assessed on the basis of assignment.
Assessment Matrix
COSC5323C Determine maintenance strategy [ICAS5104A] | Assignment CA/NYC 100% (Refer to assignment marking guide) |
Element 1 – Identify maintenance needs
|
Yes |
Element 2 – Identify and analyse IT system components to be maintained
|
Yes |
Element 3 – Develop SLA
|
Yes |
Element 4 – Formulate maintenance strategy
|
Yes |
Other Information
Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.
Course Overview: Access Course Overview