Course Title: Determine maintenance strategy
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: COSC5325C
Course Title: Determine maintenance strategy
School: 650T TAFE Business
Campus: City Campus
Program: C5194 - Diploma of Information Technology (General)
Course Contact : Radhu Punchanathan
Course Contact Phone: +61 3 9925 1409
Course Contact Email:radhu@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Radhu Punchanathan
radhu@rmit.edu.au
Phone: 9925 1409
Course Contact: David Bell
david.bell@rmit.edu.au
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch
Course Description
This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
ICAS5104A Determine maintenance strategy |
Element: |
Define client and supplier processes and standards |
Performance Criteria: |
1.1 Negotiate and create reporting procedures for service requests with client and suppliers |
Element: |
Develop service level agreements |
Performance Criteria: |
2.1 Develop the views and requirements of the client in order to identify maintenance requirements |
Element: |
Formulate maintenance strategy |
Performance Criteria: |
3.1 Examine maintenance options against cost constraints, risks to business continuity and service level agreements |
Element: |
Identify and analyse IT system components to be maintained |
Performance Criteria: |
3.1 Determine the views and requirements of the client in order to identify maintenance requirements |
Element: |
Identify and analyse maintenance needs |
Performance Criteria: |
4.1 Examine maintenance options against cost constraints, risks to business continuity and service level agreements |
Learning Outcomes
Details of Learning Activities
Theory sessions, Online study material, Hands-on Practicals, Group Discussions.
Teaching Schedule
The total number of scheduled hours of teaching, learning and assessment involved in this course includes all planned activities including face to face classes, lectures, workshops and seminars; workplace visits, online learning and other forms of structured teaching and learning.
The total scheduled hours also covers the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.
Week# (Monday) | Topics and learning activities | Assessments/ Elements |
|
Week 1 8 Feb |
Course Introduction Personal Computer Hardware |
Orientation to Cisco online resources and registration |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 2 15 Feb |
Investigate vendors and products Personal Computer Hardware, Operating Systems Identify and prioritise business requirements |
Research various vendors and products using web resources Reading Cisco online contents and perform interactive tasks Determine HW specifications, Observing software and applications |
Assignment Hand out ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 3 22 Feb |
Compare vendor and products for quality and support Connecting to the Network |
Prepare a report on 3 vendors and their products Reading Cisco online contents and perform interactive tasks Building Peer to peer networks |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 4 1 Mar |
Document findings and make recommendation Connecting to the Internet through ISP |
Prepare accost-benefit analysis of products Reading Cisco online contents and perform interactive tasks Cables and connectors working with twisted pair cables |
Work on Assignment Task 1 ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 5 8 Mar |
Addressing the network IPv4 | Develop a recommendation report on your recommended products Reading Cisco online contents and perform interactive tasks IP address scheme development tasks |
Work on Assignment Task 1 ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 6 15 Mar |
Addressing the network IPv4 | IP address scheme development tasks | ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 7 22 Mar |
Obtain client’s approval to your recommended products (Task 1) Prepare a list of products for acquisition Addressing the network IPv4 |
Finalise assignment Task 1 Research on component acquisition methods IP address scheme development tasks |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 8 29 Mar |
Develop a list of required components with specifications and suppliers Network services |
Research and develop a list of components and specification for assignment Task 2 Reading Cisco online contents and perform interactive tasks Working with Network services |
Task 1 – DUE ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
MID SEMESTER (EASTER) BREAK –1st – 7th April | |||
Week 8 5th Apr |
Develop a list of required components with specifications and suppliers Network services |
Research and develop a list of components and specification for assignment Task 2 Reading Cisco online contents and perform interactive tasks Working with Network services |
Task 1 – DUE ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 9 12 Apr |
Identify client’s preferred acquisition policies Evaluate acquisition methods and alternative for HW and SW Wireless Technologies |
Research on acquisition methods for Assignment Task 2, Obtain client (teacher’s) agreement for acquisition your method Reading Cisco online contents and perform interactive tasks Working with wireless devices |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week10 19 Apr |
Identify risks to business continuity Basic security |
Develop Business Continuity plan as assignment Task 3 Employing basic security techniques |
Task 2 – DUE ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Wee11 26 Apr |
Review system topology and configuration Troubleshooting your network |
Discuss and identify various software for documenting configuration Reading Cisco online contents Apply troubleshooting techniques |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 12 3 May |
Identify critical components using Cisco switches Determine clients maintenance requirements Basic Switching |
Research on Cisco switches and Routers critical components and maintenance requirements Reading Cisco online contents Set up basic switched network |
Task 3 – DUE ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 13 10 May |
Service Level Agreement Switch Configuration |
Develop service level agreement as a part of your assignment Reading Cisco online contents Switch protocol configuration |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Week 14 17 May |
Putting it all together Task 4 – Part 2 (Install switch & supporting peripherals) |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
|
Week 15 24 May |
Task 4– Part 2 (Configure switch) | ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
|
Week 16 31 May |
Review of important topics for the final theory exam Task 4 COSC 5328 – Install and configure a single-segment LAN switch – Part 1 - DUE |
ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
|
Week 17 7 Jun |
Final Exams for Cisco Academy CCNA certificate only | ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
|
Week 18 14 Jun |
Course feedback | ICAI5173A ICAA5150A ICAS5104A ICAI5087A |
Learning Resources
Prescribed Texts
References
Other Resources
Nil
Overview of Assessment
Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.
Assessment Tasks
Task 3 - Due week 12 - Theory presented as part of the case study given - CA/NYC - 60%
Chapter tests (ten) conducted on line, based on CISCO materials over the semester - A supervised theory assessment CA/NYC - 20%
Final exam conducted on line, based on CISCO materials – week 17 - Theory exam Online/written CA/NYC - 20%
Assessment Matrix
COSC5323C Determine maintenance strategy [ICAS5104A] | Assignment (Task 3) - CA/NYC 60% |
Chapter test and final exam (online) 40% |
Element 1 – Identify maintenance needs | Yes | |
Element 2 – Identify and analyse IT system components to be maintained | Yes | |
Element 3 – Develop SLA | Yes | |
Element 4 – Formulate maintenance strategy | Yes |
Other Information
Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.
In adherence with RMIT’s commitment to sustainability, course teachers will seek to incorporate environmental concerns in the facilitation of this course. These include, but are not limited to:
• Conserving natural resources
• Using recycled materials wherever possible
• Minimising pollution
• Applying energy savings measures
• Reducing waste
Students are encouraged to identify and follow environmental and resource efficient ways of working whilst studying this course.
Also a minimum of one hour of online learning per week is required
Course Overview: Access Course Overview