Course Title: Develop, facilitate and review all aspects of case management

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: HWSS6103C

Course Title: Develop, facilitate and review all aspects of case management

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +613 9925 4454

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service 

This course is delivered and assed with:

CHCCCS016 Respond to client needs

CHCADV002 Provide advocacy and representation services



National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


2. Conduct case management meetings

Performance Criteria:

2.1 Facilitate information sharing with the client and establish an appropriate rapport

2.2 Identify and agree client and worker roles, responsibilities, boundaries and processes of service delivery

2.3 Determine and agree organisation, family and community needs, responsibilities and rights


3. Develop an appropriate case management plan

Performance Criteria:

3.1 Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management

3.2 Develop a case management plan to reflect initial assessment of needs

3.3 Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties

3.4 Establish and agree on processes to monitor and change case plan

3.5 Identify strategies to deal with complex or high risk situations

3.6 Match requirements of case plan to experience, workload and geographical location of worker or service provider

3.7 Assist clients to set and achieve realistic targets for change or action and to take personal responsibility


4. Monitor and review case work activities and processes

Performance Criteria:

4.1 Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction

4.2 Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions

4.3 Negotiate with relevant parties any proposed changes arising from case review

4.4 Document all case work interventions in compliance with evidence based practice and confidentiality requirements

4.5 Implement case closure in accordance with organisation procedures


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

Performance Criteria:

1.1 Develop and utilise case management processes in accordance with statutory requirements

1.2 Implement appropriate processes to enable the client to set goals and participate in case management processes

1.3 Integrate appropriate cultural considerations into all aspects of case management planning

1.4 Provide information on rights of appeal and avenues of complaint so the client understands rights and responsibilities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.

Teaching Schedule


Key topics

Key learning and assessment activities

Session 1




Introduction to the cluster

Introduction to case management: Establishing your role

Working within a case management framework

  • Introduction to the Case Work and Advocacy cluster: What’s covered and objectives
  • Overview of Assessment
  • Role of the case worker
  • Case management process and models
  • Role of the advocate/representative
  • Other people with responsibility/roles
  • Technical skills in case management eg: genograms, case notes
  • Defining boundaries
  • Establishing Rapport
  • Defining the issue of concern:
    • In the clients own words
    • In your professional experience
  • Initial assessment appointment

Session 2

Working within an organisation

Working within a network/sector

  • Family participation
  • Legal and ethical obligations
  • Organisational policies and procedures when working with clients.
  • Organisational capacity
  • Recognising when client needs alternative/different support or when organisation is inappropriate
  • Consider appropriate referrals
  • Who else can support this client?
  • Who has influence?
  • Collaboration opportunities
  • Working within governance frameworks

Session 3

Short term goals in case management and advocacy

Assessment 1: 

  • Establishing immediate need
  • Establishing neglect/abuse
  • Identifying client strengths
  • Emergency services for young people
  • Reflect on case management practices
  • Work within organisational requirements
  • Assessment 1

Session 4

Long term goals in case management and advocacy

  • Action planning and goal setting
  • Long term planning
  • Additional support services
  • Role of the organisation
  • Making changes to action plans
  • Reporting

Session 5

Techniques and models of relationship building and case management

  • Strengths based
  • Rehabilitation
  • Scaffolding

Session 6

Harm and neglect in case management and advocacy

Assessment Task 2

  • Recognising harm and neglect
  • Reporting harm and neglect
  • Recognising organisational capacity and role
  • Recognising individual capacity and role
  • Referrals
  • Cultural safety
  • Task2

Session 7

Case management statutory requirements

Assessment -3

  • Reporting
  • Case file management
  • Statutory requirements of case management
  • Child safe standards
  • Rights of appeal
  • Complaints procedures
  • Assessment -3

Session 8

Family support and involvement

Assessment - 4

  • Families in case management and advocacy
  • Sharing information with families
  • Working with families
  • Goal setting with families

Session 9

Exiting and ending the relationship

 Complete Assessment 4&5

  • Recognizing when it’s time to exit a client
  • Exiting procedures
  • Reporting on exits and case closures
  • Compliance during case closures
  • Assessment 4&5

Session 10

Review of the unit

Assessment support

  • Review concepts assessment submission

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops



Overview of Assessment

There are five assessment tasks for this unit including client collaboration, conducting case management meetings,  monitoring, reviewing and closing work, providing advocacy and representation and a practical task


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca



Assessment Tasks

Assessment task 1:Collaborate with clients

Assessment task 2: Conduct case management meetings 

Assessment task 3: Monitor, review and close work

Assessment task 4: Provide advocacy and representation

Assessment task 5: Practical task


Assessment Matrix

The assessment matrix is located in Canvas at the end of each assessment task.



Other Information


Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters:

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

Course Overview: Access Course Overview