Course Title: Coordinate complex case requirements

Part B: Course Detail

Teaching Period: Term2 2022

Course Code: HWSS6105C

Course Title: Coordinate complex case requirements

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: melinda.brown@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

This course applies to work in a range of health and community services contexts.

This course is delivered and assessed in a cluster with:

CHCCSM007 Undertake case management in a child protection framework


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCSM004 Coordinate complex case requirements

Element:

1. Establish coordination function

Performance Criteria:

1.1 Work with the client and other services to determine the service provision requirements

1.2 Negotiate collaborative working arrangements for all services involved

1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes

1.4 Work with the services to agree coordination requirements and boundaries

Element:

2. Support the client to access multiple services

Performance Criteria:

2.1 Identify, implement and maintain duty of care responsibilities

2.2 Provide information to the client about the coordination role

2.3 Work with the client to establish communication requirements

2.4 Assess need and arrange interpreter, according to clients needs

2.5 Work with the client and other services to identify barriers to attaining outcomes

2.6 Work with the client to prioritise needs and communicate these with service providers

2.7 Facilitate case conference and meetings to coordinate responsibilities and roles

2.8 Work with other services to minimise client confusion and concerns in a coordinated manner

Element:

3. Monitor client progress

Performance Criteria:

3.1 Facilitate communication between service providers to identify and manage service duplication

3.2 Work with the client and services to monitor progress toward outcomes

3.3 Obtain client feedback about services

3.4 Identify and implement further support required to meet changing needs and progress towards outcomes

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

This course has a blended delivery.  Classes are delivered online with some demonstration of skill and knowledge conducted during face to face workshops (subject to Government restrictions due to Covid 19).

 

Learning activities will include:

Practical demonstrations
Online Discussion Forums, Groupwork and Quizzes
Analysis/critique of relevant reading material
Workshops, group discussion
Peer learning
Guest lecture/presentation
Research activities
Group activities/projects
Simulated workplace activities


Teaching Schedule

Course Schedule: Complex Case Management                                                                Semester 2: 2022

 

Week

Topic

Assessment due dates

 

Week 1

Complex cases and case management

  • Defining complex cases
  • Child protection framework and system in Victoria
  • Responsibilities, duty of care and risk
  • Child centered practices

 Overview of all assessment tasks

Week 2

Understanding abuse, harm and risk

  • The cause and effects of abuse, harm and indicators of risk
  • Theories of vulnerability and resilience
  • Childhood development
  • Change process

 

Week 3

Preparing case plans with children and young people

  • Conducting assessments and encouraging participation in planning
  • Identifying strengths and protective factors
  • Strategies, goals and interventions, taking into account cultural needs, family dynamics and the community
  • Developing contingency plans and responding to crisis

 

Week 4

Case Planning Workshop & Role plays Assessment 1

MANDATORY ATTENDANCE IN CLASS

  • Participate in a case planning workshop

Assessment task 1 due

Week 5

Coordinating support and services

  • Implementing case plans
  • Working with service providers and developing contracts
  • Establishing and implementing monitoring and review processes

Coordinating and participating in case conferences

  • Convening meetings and preparing participants
  • Managing conflict and negotiating change
  • Preparing case histories

 

Week 6

Coordinating and participating in case conferences

Assessment 2 in class

MANDATORY ATTENDANCE IN CLASS

Assessment task 2 Due 

Week 7

Undertaking case closure

  • Evaluating and reflecting on outcomes
  • Negotiating closure and managing handover
  • Reflecting on and improving performance 

 

Week 8

 Understanding the Sector

  • Investigating Complex Case work within Community Services 

Assessment task 3 Due  

Assessment task 4 Due 

Week 9

Assessment Catch up & Unit Review

Assessment task 5 Due 

 


Learning Resources

Prescribed Texts


References


Other Resources

Learning materials will be provide in canvas.


Overview of Assessment

This course is assessed in a cluster with CHCCSM007 Undertake case management in a child protection framework.

Assessment Task 1: Case Planning

Assessment Task 2: Case Conference

Assessment Task 3: Case Closure

Assessment Task 4: Short Answer Questions 

Assessment Task 5: Short Answer Questions 


Assessment Tasks

Assessment Task 1: Case Planning - The purpose of this assessment task is for you to be able to demonstrate your skills in responding to and managing client assessment and case planning for a family in crisis. 

Assessment Task 2: Case Conference -This assessment requires you to facilitate a case conference for three Clients in a role play, based on a case scenario.

Assessment Task 3: Case Closure - This assessment requires you to develop strategies to manage the evaluation and case closure based on a case scenario.

Assessment Task 4: Short Answer Questions  - This assessment requires you to answer 19 questions which relate to the cluster Coordinate Complex Case Requirements

Assessment Task 5: Short Answer Questions -The purpose of this short answers’ assessment is for you to demonstrate essential knowledge gained in the cluster Coordinate Complex Case Requirements


Assessment Matrix

A marking rubric for each assessment task is located on Canvas

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview