Course Title: Develop and use emotional intelligence

Part A: Course Overview

Program: C5407 Diploma of Leadership and Management

Course Title: Develop and use emotional intelligence

Portfolio: Vocational Education

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Canvas


Course Code




Learning Mode

Teaching Period(s)


City Campus


525T Business & Enterprise

Face-to-Face or Internet

Term1 2022,
Term2 2022

Course Contact: Steven Hansen

Course Contact Phone: +61 3 9925 5705

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

No licensing, legislative or certification requirements apply to this unit at the time of publication

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBPEF502 Develop and use emotional intelligence


1. Prepare to develop emotional intelligence

2. Develop emotional intelligence

3. Promote development of emotional intelligence in others

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

Overview of Assessment

 In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence the ability to:

  • demonstrate emotional intelligence in relation to at least two different work tasks
  • promote development of emotion intelligence in others on at least one occasion.

In the course of the above, the candidate must:

  • develop assessment criteria to assess personal emotional strengths and weaknesses
  • conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • analyse and document interactions with co-workers
  • develop and implement plans for responding to emotional expressions
  • apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.


Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • application of emotional intelligence attributes, including:
  • self-awareness
  • self-management
  • social awareness
  • relationship management
  • emotional intelligence principles and strategies
  • strategies for communicating with a diverse workforce that has varying expressions of emotion
  • methods to develop emotional intelligence in others
  • emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.