Course Title: Manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: BUSM6526C

Course Title: Manage team effectiveness

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.


School: 525T Business & Enterprise

Campus: City Campus

Program: C5420 - Diploma of Logistics

Course Contact: Jeremy Glover

Course Contact Phone: +61 3 9925 1485

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBTWK502 Manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives 1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks 2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks 2.3 Provide feedback to team members on team effort and contributions 2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members to participate in and to take responsibility for team activities 3.2 Support the team in identifying and resolving work performance problems 3.3 Promote work team collaboration through individual behaviour


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with relevant stakeholders 4.2 Communicate information from line management to the team 4.3 Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management 4.4 Address unresolved issues, concerns and problems raised by stakeholders

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The delivery of this subject will be face to face on-campus. 

The activities will include some elements of lecture style, some research-based and self directed learning. There will be a large part of the activities incorporating role play and scenario based problem solving exercises.

The emphasis will be mainly on interactive learning using online resources written explicitly for this course which is focused on Managing Team Effectiveness and is applicable in everyday Logistics operations.

Teaching Schedule

Manage Team Effectiveness BSBTWK502  
Week / Topic   Topic details  Assessment
WEEK 1   Introduction to Teamwork in the Logistics Context ·         
    Assessments for this Subject- attendance & interactions
Facilitate Team Communication    Team Communication & how to facilitate
WEEK 2   Benefits of making decisions collectively ·         
    Getting teams to engage
Group Decision Making .    Principle of Group Think - how to avoid and counter
WEEK 3   Group Dynamics - benefit and disadvantages ·         
    Ensuring 'common purpose' is pursued
Group Dynamics    Roles within the team - examples and purpose
WEEK 4   What is performance planning? ·         
    Perf plans for Teams & Individuals
Team & Individual Performance Planning    Setting goals for team performance
WEEK 5   Collaborating for success as a team ·         
    Collaborating as opposed to competing - tapping into talents & capabiities
Team Collaboration and Synergy    Understanding synergies 
WEEK 6   Conflict - help and hurt  
     Substantive /affective conflicts
Managing Conflicts in Teams    Identify the causes of conflict
WEEK 7   Policies and Procedures - who formulates and why ·         
    How they set boundaries and guidance for the team
Organisational Policies & Procedures    Guiding adherance - evolving teams for success
WEEK 8   Who are stakeholders - internal & external ·         
    Understanding and satisfying their goals 
Organisational Stakeholders    Communicating and involving stakeholders
WEEK 9   Common understanding of strategic goals  Assessment 1 due
 Planning a Team Training Day & Knowledge Test
    Engaging for purpose
Team Engagement and Key Performance Indicators     KPIs in performance measurement
WEEK 10   Encouraging participation  
    Recognition of the Individuals role in team
Team Participation & Collaboration    Consultation to facilitate collaboration
WEEK 11   team cohesion ·         
    individual training and development for the benefit of the 'team'
Working in Teams   Teamwork - where it works and where it doesn't
WEEK 12   Working Styles ·         
    Roles in teamwork
Style and Roles in Teams    Developing your style to fit your role - and evolving
WEEK 13   Purpose of Role Plays ·         
    Gaining benefit from role playing
Undertaking and getting the most from role plays    Role playing to demonstrate skills and knowledge
WEEK 14   Formal Assessment in Class Assessment 2 due
Role Plays take place in class where Mock Training day will run 
    Role Play - Mock Training Day - 
Role Play in Training Day Simulation    as a SolveIT employee - Logistics Safety Coordinator
WEEK 15   Purpose of Feedback as communication in business ·         
    Planning improvements on the basis of feedback'
Form content review and feedback from Training Day    Defining goals - safety, personal growth & team contribution
WEEK 16   Review of the skills you have learned in the subject ·         
    How these translate to employability skills
Resits, Resubmits and Reviews    Job search and how to incorporate into a fine CV
WEEK 17     Resubmissions if necessary
Final Resubmits and counsel     

Learning Resources

Prescribed Texts


Other Resources

Access Course Overview

Overview of Assessment

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • manage the effectiveness of at least one work team.

In the course of the above, the candidate must:

  • provide feedback to encourage, value and reward others
  • model desired behaviour and practices
  • encourage and foster shared understanding of purpose, roles and responsibilities
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • impacts of group dynamics on team performance
  • methods of establishing team activities including communication processes
  • strategies that can support team cohesion, participation and performance
  • strategies for gaining consensus
  • issue resolution strategies.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documents relevant to team task objectives.


Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Assessment Task 1 - Planning a Team Training Day & Knowledge Test


This practical assessment task is the first of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.   

This combined practical and knowledge assessment will allow you to demonstrate knowledge of planning for a Team to operate Effectively. By putting yourself in the role of Training Manager of the team about to come together for an important Training Day – you will be provided the opportunity to demonstrate clearly how you can apply the knowledge you have gained by undertaking and completing this practical planning task in Part A. 

In Part B, you will provide answers to questions about Team theories and how you have applied these in the construction of your answers to the questions in Part A 

Assessment Task 2 - Participate in Training Day activities with Pre and Post Planning tasks


This practical assessment task is the second of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this cluster.   

 This practical assessment will allow you to demonstrate by preparing information, participating and responding to the Team Training Day. By putting yourself in the role of one of the many attendees/ participants of this important Training Day acting in the role this time as a Logistics & Safety Coordinator. 

By your participation you will be provided the opportunity to demonstrate how you would perform and use your knowledge by carrying out this. 

Assessment Matrix

The competency assessment map that maps all the assessment tasks is available on CANVAS

Other Information

This subject is a stand alone unit

Course Overview: Access Course Overview