Course Title: Work effectively with culturally diverse clients and co-workers
Part A: Course Overview
Program: S0094 Dental Assisting Oral
Course Title: Work effectively with culturally diverse clients and co-workers
Portfolio: SEH Portfolio Office
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5909C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Distance / Correspondence or Face-to-Face or Internet or Workplace |
Term1 2015 |
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures
Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes The workplace context may be:
Specific community
Community or regional service
Department of a large institution or organisation
Specialised service or organisation
Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not Applicable
National Competency Codes and Titles
National Element Code & Title: |
HLTHIR403C Work effectively with culturally diverse clients and co-workers |
Elements: |
1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings |
Learning Outcomes
1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds
2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity
3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required
4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
Overview of Assessment
Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include Collaborate presentation, written report and third party report.