Course Title: Develop workplace communication strategies

Part A: Course Overview

Program: C5345 Diploma of Community Services (Case Management)

Course Title: Develop workplace communication strategies

Portfolio: DSC Portfolio Office

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU6080C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term1 2017,
Term1 2018,
Term2 2019

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email: melinda.brown@rmit.edu.au



Course Description

This course describes the skills and knowledge required to develop communication protocols for a team or business unit.

This course applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

 

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies

Elements:

1. Develop communication strategies

2. Establish communication protocols

3. Promote the use of communication strategies

4. Review communication practices

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Overview of Assessment

This course has three assessment tasks;

 

  • Develop communication strategy and protocols
  • Implement a communication strategy
  • Online quiz