Course Title: Manage service response to young people in crisis

Part A: Course Overview

Program: C5331 Diploma of Youth Work

Course Title: Manage service response to young people in crisis

Portfolio: DSC Portfolio Office

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term2 2016,
Term2 2017,
Term1 2018

Course Contact: Dianne Mackey

Course Contact Phone: +61 3 9925 4454

Course Contact Email:

Course Description

In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.

This unit is taught in a cluster with:

CHCYTH005 - Develop and implement procedures to enable young people to address their needs

CHCYTH008 - Support young people to take collective action

CHCYTH009 - Support youth programs

CHCYTH011 - Work effectively with young people and their families

CHCDEV002 - Analyse sociological factors on clients in community work and services


160 hours of work placement undertaking youth work practice support the learning and assessment of these units

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCYTH012 Manage service response to young people in crisis


1. Implement a framework for preventing crisis situations

2. Support staff in responding to a crisis

3. Follow-up crisis situations

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment


To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessments will include:


Assessment Task 1 Knowledge assessment : Sociological & Policy Frameworks

You will demonstrate knowledge of sociological methods that you will need to apply to your practice as a youth worker.


 Assessment Task 2 Organisational Frameworks in Youth Sector

Problem based written assessment where you will demonstrate an understanding of policy frameworks and key issues for youth work


 Assessment Task 3 Working with Youth and their families

This is a simulated workplace assessment for you to support and facilitate young people and their families


  Assessment Task 4 Working with youth services

This assessment requires you to review services offered, identifying service gaps and developing a program or activity to meet the needs of the youth.


Assessment Task 5 community youth Project

This assessment requires you to set up, coordinate and evaluate a youth work program.


Assessment Task 6 Workplace observation: supporting youth participation

This is a practical assessment that takes place in your workplace

       assessment requirements aligned to WIL work placement activities.


You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

DNS: Did not Submit for Assessment


If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.


A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.


Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca